Introduction
The Analytics feature in the HP Workforce Experience Platform (WXP) offers actionable insights into device performance, security, sustainability, inventory, and more. By analyzing data collected from enrolled devices, the platform supports proactive IT management, to improve the employee experience with digital tools at the workplace.
These reports are automatically refreshed daily (with some updating more frequently) and are powered by machine learning, preconfigured logic, and contextual data.
Currently, the Analytics reports are categorized as Modern Reports and Classic Reports. In upcoming releases, all Classic Reports will be modernized to align with WXP standards.
Key Features
Some of the core capabilities include:
- Proactive Management: Detect and address performance or security issues before they impact end users.
- Experience Optimization: Improve end-user satisfaction through actionable device, application, and usage insights.
- Operational Efficiency: Use visualizations to support planning, cost optimization, and infrastructure upgrades.
- Inventory Awareness: Maintain full visibility of hardware, BIOS, driver, and application health.
Available Reports
The dashboard offers a curated set of reports for IT visibility. Some of the Modern reports are listed below:
| Report Name | Description |
|---|---|
| Security | Tracks encryption status, antivirus, firewall configurations, and critical updates. |
| System Health | Analyzes battery, disk, and GPU health to support device stability and reliability. |
| Network Health | Monitors network connectivity, signal strength, and authentication for seamless performance. |
| Device Utilization | Reports on CPU, memory, and software usage to identify underutilized or overburdened devices. |
| Sustainability | Highlights power consumption patterns for environmental impact and energy-saving efforts. |
| Driver Inventory | Provides an overview of drivers, their versions, and current status across enrolled devices. |
| BIOS Inventory | Displays BIOS versioning and configuration for compliance and update readiness. |
| Blue Screen Errors | Delivers real-time system crash analytics for issue resolution and trend analysis. |
| Application Inventory | Shows installed applications, versions, publishers, and device counts for software tracking and compliance. |
| Application Experience | Tracks application crashes, freezes, load times, and errors to optimize device performance and user experience. |
| OS Performance | Monitors OS crashes, CPU usage, and updates to improve device stability and user experience. |
Access and Roles
To add reports to a dashboard, users must be assigned one of the following roles:
| Role Type | Roles |
|---|---|
| Customers | IT Admin, Report Admin |
| HP Service Experts | Support Admin, Support Specialist |
| Partners | Partner Admin, Partner Specialist |
Data Collection and Rules
- Data is collected via the HP Insights Windows Application software installed on each device.
- Data types include analytical data and asset inventory device data.
- Personal data is not collected, except for the enrolled device name, serial number, and assigned user’s name.
- Data collection is local and only includes user-related data when required for IT management.
Devices are excluded from reports if:
- They have a null or invalid serial number
- They are virtual machines
- They have not been active or seen by the platform in over 90 days
Related Resources
For additional information, refer to the following articles:
Contact Us
For any assistance, create a support case or email [email protected].