Introduction
The Analytics module of the HP Workforce Experience Platform (WXP) provides you (IT administrators) with tailored insights to monitor the performance of your device fleet, identify issues, and make data-driven decisions that improve system reliability and user experience. It includes a set of predefined dashboards and reports with clear visualizations and detailed analytics to support informed decision-making. These insights help improve technical operations and the employee experience.
The Analytics feature also allows you to create custom dashboards and modify existing reports, so you can focus on the metrics that are most relevant to your business goals.
Key Features
Some of the core capabilities include:
- Dashboard: The predefined dashboards of Analytics offer insights into system performance, security, application health, and employee sentiment. These dashboards are fully customizable to enable you to add widgets from the platform’s widget library. The drag-and-drop interface makes it easy to customize the layout
- Reports: The predefined reports of Analytics cover essential IT and Digital Employee Experience (DEX) metrics. Users can filter the report data, sort the content, use search to find information, and export data. These reports are designed to track trends and gain deeper visibility into their digital environment.
Duplicate any dashboard or report and make edits without affecting the original version. This ensures you can create a more personalized view while preserving standard templates.
Use Cases
Some of the popular use cases include:
- Incident monitoring and response:
- Scenario: You want to track system errors, crashes, and network outages in real time.
- Solution: Create a custom "Incident Response Dashboard" that includes:
- Top 10 devices with recurring crashes
- A real-time feed of security alerts
- A support ticket tracker showing resolution times
- Employee productivity and sentiment insights:
- Scenario: You want to assess employee satisfaction and productivity while using IT solutions.
- Solution: Customize a "Digital Employee Experience" dashboard that includes:
- Application performance scores for tracking slow or crashing apps
- Sentiment analysis from employee feedback
- Device health metrics to identify underperforming hardware
- Sustainable IT and energy efficiency monitoring
Scenario: A sustainability officer wants to monitor IT energy usage and environmental impact.
Solution: Create a "Sustainability Dashboard" that includes:
- Power usage metrics for high-consumption devices
- Trends in energy efficiency over time
- Tracking for devices nearing end-of-life
- Application performance and usage insights
Scenario: An IT admin wants to monitor application usage and stability.
Solution: Set up a "Software and Performance Dashboard" that includes:
- A list of underutilized apps to optimize licensing
- Application crash frequency data
- Trends showing employee adoption of key applications
Troubleshooting and FAQs
| Issue | Solution |
|---|---|
| Dashboards or reports are missing | Verify user permissions. Check for applied filters. |
| Unable to edit a predefined item | Duplicate the dashboard or report before attempting edits. |
| Widgets are not loading | Refresh the page or check system connectivity. |
| Report data appears outdated | Verify the last sync timestamp. Refresh or recheck system integrations. |
Related Resources
For additional information, refer to the following articles:
Contact and Support
If yoFor any assistance, create a support case or email [email protected].