Introduction
The Home page of the Workforce Experience Platform (WXP) provides a centralized dashboard for you to gain insights into the digital experience of your employees. Regularly monitoring the dashboard helps you to proactively address potential issues before they impact employee productivity.
The Home page provides a comprehensive view of your organization’s digital experience. The data is presented across the following sections or widgets:
- Experience Score: Displays a numerical score representing the digital experience.
- Experience Over Time: Tracks performance trends over a selected period.
- Alerts: Highlights security and system issues that require attention.
- Fleet Inventory: Provides visibility into hardware assets to help IT manage and optimize device fleet.
- Apps with Most Crashes: Enables early detection and resolution of software issues.
- Meeting Quality: Provides insights into virtual collaboration platform performance.
- Send Feedback: Enables employee engagement to support IT improvements.
Target Audience
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Primary Audience:
- IT administrators and support personnel who set up and manage the platform (all roles).
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Secondary Audience:
- HP Partners who use the platform to manage their customers.
- Internal and eternal developers who integrate with the platform.
- Decision-makers, such as Product Managers, Sales teams, Compliance, and C-suite executives.
Understanding the Dashboard
The data is presented across multiple widgets or sections as follows:
Experience Score
The Experience Score section displays a numeric score representing the digital experience, ranging from 0 to 100, of employees. This score is determined by combining Sentiment data (employee feedback from surveys) and Telemetry data (system performance metrics).
For additional information, refer to the detailed article - Understanding Digital Experience Score
Experience Over Time
This section provides a line graph of experience trends across a selected timeframe, such as the last 30, 60, or 90 days. It helps IT administrators assess whether workforce experience is improving or declining. The X-axis shows the date, and the Y-axis shows the number of devices. Experience scores are categorized into categories, such asGreat (green line), Fair (orange line), and Poor (red line). By monitoring Experience Over Time, IT teams can identify recurring issues and take proactive measures to improve digital experiences.
Alerts
The Alerts section highlights critical security and system health issues detected across your device fleet. Alerts are categorized into severity levels, such as Critical, High, Medium, and Low.
- Clicking an alert displays additional details, including issue description, affected devices, and timestamps.
- Use the View the full list of alerts link to access the complete list and prioritize remediation actions.
For additional information, refer to Overview of Alerts and Configuring Alerts.
Fleet Inventory
The Fleet Inventory section provides an overview of devices across the organization, categorized by type:
- PCs: Displays the total number of PCs. Click to view the PCs by Manufacturer donut chart, showing distribution by manufacturers such as HP, Microsoft, Apple, Dell, Lenovo, and Others.
- Printers: Displays the total number of printers. (No additional chart is displayed.)
- Virtual Machines: Displays the total number of virtual machines. Click to view the Virtual Machines by Manufacturer donut chart.
- Video Endpoints: Displays the total number of video conferencing devices.
- Telephones: Displays the total number of telephones.
The donut chart for PCs visually represents the device distribution across different manufacturers.
IT administrators can use the Fleet Inventory to monitor device assets, identify manufacturer-specific trends, and ensure hardware remains compliant and up to date.
Apps with Most Crashes
This section displays applications that frequently crash. Each row shows:
- Application name
- Number of crashes recorded
Clicking on any app crash row navigates to the Analytics page, where IT teams can view additional details, such as:
- App versions with the most crashes
- App versions with the most freezes
- Recommendations for improving stability
- Options to export data for further analysis
By monitoring application crashes, IT teams can prevent system disruptions and enhance employee productivity.
Meeting Quality
This section provides insights into virtual meeting performance by tracking the number of participants across meeting apps such as:
- Zoom
- Microsoft Teams
- Cisco Webex
- Pexip
A bar chart visually represents the performance of meeting applications. This enables IT teams to identify performance issues affecting virtual meetings.
Contact Us
For any assistance, create a support case or email [email protected].