OS Performance

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  • Updated on Apr 30, 2025
  • Published on Apr 21, 2025
  • 5 minute(s) read
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Introduction

The OS Performance report in the Workforce Experience Platform (WXP) provides insights into operating system-related issues that affect device stability and user experience. It helps IT teams monitor common problems such as frequent crashes, high CPU usage, and missing updates. This report supports proactive remediation by highlighting performance gaps, recommending corrective actions, and improving the overall health of the device fleet.

The data is organized into the following sections:

OS Performance Score

This section provides a high-level overview of operating system stability across the device fleet.

  • Score: Displays the current OS performance score. For example, 72 compared to a benchmark of 80.
  • Benchmark: The expected target score for good OS performance.
  • Device Count: Indicates the number of devices assessed.
  • Category Indicator: Shows the number of devices in each category — Poor, Fair, or Great — based on OS-related Digital Experience Score (DEX).
  • Trend Arrow: Indicates whether the score has increased or decreased compared to the previous period.

OS Performance Score – Details Page

Clicking a category bar in the OS Performance Score card opens a detailed view. This page helps IT administrators understand which devices fall into the selected performance category and take targeted remediation actions.

Details on the page include:

  1. Filters
    The selected category, such as "DEX Rating: Poor," is automatically applied as a filter and displayed at the top of the page.
    Example: If you selected "Poor," the view shows only devices in that category.

  2. Recommendations
    This section displays cards with suggested actions. Each recommendation card includes:

    • Priority Label: Indicates urgency, such as High for crash-related issues or Medium for BIOS and CPU-related issues.
    • Title: The recommended action.
      Example: Resolve OS crash issues, Install missing BIOS updates
    • Description: A short explanation of the recommendation.
      Example: "Applying BIOS updates ensures system stability and compatibility with new hardware or software."

    Click a recommendation card to view additional details and remediation steps.

  3. Affected Devices
    A table lists all devices in the selected category.

    Column Description
    Serial Number A unique identifier for each device. Click to view more details.
    Device Name A user-assigned label of the device.
    Last Signed-In User The username or ID of the most recent person who logged into the device.
    Warranty State The current warranty status such as In warranty, Out of warranty, or Unknown.
    OS Performance Score A numeric score indicating the device’s OS performance.
    Average CPU Utilization (%) Average CPU usage over the past 30 days.
    Application CPU Utilization CPU usage attributed to installed applications.

    Use the search box at the top of each column to filter results by device name, serial number, or other attributes.

  4. Export: Click Export to download the device list based on the current view, for offline review or reporting.

Top OS Performance Issues

This section highlights the most common OS-related issues in your device fleet. Each issue shows the number of newly affected devices and the number of devices where the issue was resolved. Some of the common issues include:

  • Excessive time since last restart
  • Unexpected shutdown events
  • Software errors (collaboration apps)
  • High shutdown time
  • High startup time

Tip: Hover over each issue to view the number of impacted devices.

OS Performance – Details Page

Clicking a bar in the Top OS Performance Issues chart opens a detailed view focused on the selected issue. This helps IT administrators analyze the issue and take remediation steps.

Details on the page include:

  1. Filters
    The selected issue is automatically applied as a filter and shown at the top of the page.
    Example: If you clicked "Resolve OS crash issues," only related data is shown.

  2. Recommendations
    This section shows cards with suggested actions to resolve the issue. Each card includes:

    • Severity Label: Indicates priority, such as High or Medium. For example, High for Resolve OS crash issues and Medium for Install missing BIOS updates.
    • Title: The action to be taken. For example, Investigate high CPU utilization.
    • Description: A short explanation of the action. For example, "Analyzing high CPU usage helps prevent performance bottlenecks and keeps the system running smoothly."

    Click a recommendation card to view more details and remediation steps.

  3. Affected Devices
    A table lists all devices impacted by the selected issue.

    Column Description
    Serial Number A unique identifier for each device. Click to view more details.
    Device Name A user-assigned label of the device.
    Last Signed-In User The username or ID of the most recent person who logged into the device.
    Warranty State The warranty status, such as In warranty, Out of warranty, or Unknown.
    OS Performance Score A numeric score indicating the device’s OS performance.
    Average CPU Utilization (%) Average CPU usage over the past 30 days.
    Application CPU Utilization CPU usage attributed to installed applications.

    Use the search box at the top of each column to filter results by device name, serial number, or other attributes.

  4. Export: Click Export to download the device list based on the current view, for offline review or reporting.

OS Performance by Model

This horizontal bar chart displays the distribution of OS performance scores across different device models.

  • Great (green): Score between 85–100
  • Fair (orange): Score between 55–84
  • Poor (red): Score between 0–54

Sample models include:

  • Virtual Machine
  • HP ProBook 440 G5
  • Standard PC (i035 + iCH9, 2009)

Tip: Use this view to identify underperforming models and plan targeted firmware or policy updates.

OS Performance by Model – Details Page

Clicking a bar in the OS Performance by Model chart opens a page focused on the selected model. This helps IT administrators understand model-specific issues and take targeted remediation actions. The details page includes:

  1. Filters: The selected model and performance category are shown as filters at the top of the page.

  2. Recommendations: This section displays recommendation cards relevant to the selected model. For example: Install missing Windows critical updates, Resolve OS crash issues.

    Click a recommendation card to view detailed remediation steps.

  3. Affected Devices: A table displays all devices of the selected model that are impacted by OS performance issues.

    Use the search box at the top of each column to filter and narrow down results.

  4. Export: Click Export to download the device list based on the current view, for offline review or reporting.

Recommended Actions

This section lists suggested remediation steps to improve OS performance across your device fleet. Each recommendation card includes:

  • Priority Level: Indicates urgency. High actions require immediate attention; Medium actions can be scheduled.

  • Action Title: Describes the task to be performed.

  • Description: Explains why the action is needed—such as improving stability, security, or performance.

  • Category and Fleet Impact: Shows the issue type and the number and percentage of affected devices.

Sample recommended actions include:

  • Resolve OS crash issues
  • Install missing Windows critical updates
  • Install missing BIOS updates
  • Maximize battery health

Related Resources

For additional information, refer to the following articles:

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