Introduction
If you experience issues while using the Workforce Experience Platform, such as problems with licensing, onboarding, or technical performance, you can create a support case to report the issue promptly. This helps reduce downtime and disruptions.
This article provides step-by-step guidance to create a support case.
To create a support case:
- Log in to your Workforce Experience Platform. The Home page is displayed.
- Click the ? icon for Help and Support located on the right of Onboarding. The Contact Us option appears on the left of the Onboarding.
- Click Contact Us and form will open in the right panel.
- In the form, complete the following fields:
- Who do you want help for: Select Myself if the request is for yourself or else select Another User.
- Subject: Enter an intuitive subject line to indicate the issue
- Category: Represents the support category, such as:
- Licensing
- Onboarding
- Technical Support
- Email: By default, the logged in user's email is dispalyed.
- Description: Provide detailed information about the issue or inquiry.
- Click Submit to send your request.
A confirmation popup will appear with the message: "Email Sent. We'll connect you with your support team."