Adding Devices to Workforce Experience Platform

Introduction

The Devices module in Workforce Experience Platform (WXP) offers centralized device management for your fleet of devices. Once your fleet of devices is added, you (IT administrators) can efficiently monitor, track, and maintain all company devices. This helps to enhance visibility into hardware, software, and warranties. Without this feature, it will be an administrative overhead to maintain accurate inventory and ensure device health.

This article provides step-by-step instructions for adding devices to the Workforce Experience Platform.

Adding Devices via Enrollment

This method can only be performed on a desktop, laptop, computer, or tablet, and assumes that the HP Insights Windows Application, also referred to as Windows Agent, is not installed.

To add multiple devices via enrollment:

1. Log in to WXP. The Home page is displayed.

2. From the left menu, click Devices > PCs. The Devices listing page is displayed, along with the option to Add new devices.

3. Click Add. A dialog box is displayed titled Add Devices, showing two options:

   1. Telemetry Devices

   2. Add and track physical assets

Adding Telemetry Devices

This section explains how to add telemetry devices by syncing your MS Intune-managed devices.

1. From the left menu of WXP, click Settings > Preferences. The Preferences tab is displayed. 

2. Add Microsoft Intune to the tenant by entering your Intune credentials.

3. From the left menu of WXP, click Devices > PCs > Add. A dialog box titled Add Devices is displayed. 

4. In the Add Devices dialog box, select Telemetry devices. Two options are displayed - Download agent and Sync Microsoft Intune devices. 

5. Select the Sync Microsoft Intune devices.

6. Enter the Domain Name. The devices within your selected Intune groups will be synced to WXP, and they will have an enrolled status of MS Intune on the Device listing page.

   • Intune groups sync every 24 hours.

   • If you choose to delete one or more Intune-managed devices from WXP, they must be removed from its Intune group as well, or it will be added again during the next sync.

Adding Multiple Devices using CSV Import

This section explains how to import multiple devices using a CSV file.

This is done in three parts:

1. Creating a CSV file

2. Performing the import

3. Finding and resolving errors inside CSV files from imports

Part 1: Creating a CSV file

1. Create a CSV file containing a list of devices to import.

   1. The CSV file requires a header row with at least the Serial Number field.

   2. The CSV file may contain additional fields in the header row, as follows:

Import the Warranty Name, Start Date (MM/DD/YYYY), End Date (MM/DD/YYYY), and Description for non-HP devices.

Notes:

• The Serial Number or Asset Tag and the Asset Type are mandatory fields. The rest of the fields are optional.

• All PC Asset Types must contain a serial number.

• The supported Asset Types are as follows: PC, Display, Dock, Keyboard, Mouse, Scanner, and other.

• The manufacture date field uses the date format: MM/DD/YYYY such as 08/27/2024

• The maximum number of devices to import with one file is 100,000 devices; thus the CSV file cannot contain more than 100,000 records

• An example CSV is available for download in Part 2: Performing the import, step 4

Part 2: Importing Devices

After creating a CSV file, follow these steps to perform an import:

1. On the Add Devices dialog box, select Add and track physical assets. The title of the dialog box changes to Add physical assets with an option Upload File. 

2. (Optional) Click Download CSV Template.

3. Update the data according to the template and save the file locally with an intuitive name.

4. Click the Upload File box to browse to your local machine to find the file to be imported. A box appears in the lower right-hand corner of the screen indicating that the import process is in progress.

   • Select Close to dismiss the message.

Once the upload is successful, the device list is updated to show the newly imported devices.

Part 3: Finding and resolving errors inside CSV files from imports

Sometimes, errors may occur when using the CSV import feature. In case of errors, you are shown log locations for more details.

Any of the following will trigger an error during import:

• Serial Number or Asset Type is missing.

• .CSV file is blank.

• The date format is incorrect.

• The file format is incorrect.

• Special characters in the CSV file, like =,+,-,@, etc.

• Multiple line errors in the file.

To find and resolve errors in the CSV file from an import:

• In the notification window, click the badge, then click the link to the log file.

• Review the log file to identify the lines that contain errors.

• Resolve the identified issues.

• Attempt the CSV import again.

Re-Enrolling a Device

Use one of the following methods to re-enroll a device:

1. Re-enroll using the company PIN, using one of the following options:

   • Uninstall and reinstall the HP Insights for Windows application using the Company PIN.

   • Right-click the HP Insights icon in the system tray and manually enroll using the Company PIN.

2. Re-enroll using the Serial Number

   • If you unenroll the device, the HP Insights for Windows agent will automatically re-enroll it into the HP Insights service when the device restarts.

   • If you have deleted the device, you have to re-enroll the device into an HP Insights service using the Serial Number.

If a device is re-imaged without removing the HP Insights agent for Windows, after reinstalling and re-enrolling the newly imaged device:

• The original device record is automatically associated with it. 

  • A duplicate device record is not created in the portal.

• If the device is assigned to a new user, the Enrollment User is switched to the new user.

Related Resources

• Overview of Device Management

• Updating Devices

• Deleting and Un-enrolling Devices

Contact Us

For any assistance, create a support case or email [email protected].