Introduction
The Application Experience report provides insights into application performance across your organization’s devices. It helps you (IT Admin team) to identify problematic apps by tracking crashes, freezes, long load times, and error trends. This data is essential for improving user productivity, minimizing disruptions, and optimizing the digital experience.
The data is displayed across two tabs: Installed and Web.
Review Performance of Installed App
This tab shows data about installed desktop applications, including overall application health, crash and freeze trends, and impact on users.
Application Score
This section displays an overall health score based on application crash and freeze incidents. It includes:
- Score: A numerical value representing application stability across the organization.
- Benchmark: A reference value for comparison. For example, a score of 96 against a benchmark of 86 indicates above-average performance.
- Status Text: A placeholder text informs users that the device-level breakdown is coming soon.
- Info icon: A note indicating that this chart is not affected by filters.
Apps with Most Crashes
This section lists the applications that have experienced the most crash incidents. Each row includes the App Name and Crash Count and a horizontal bar for visual comparison.
Click on a bar within the chart to view additional information about that app on a new page. The app name is displayed at the top of the page, which provides a deeper analysis of crash and freeze behavior for the selected application. The data is presented across multiple charts and tables:
- Versions with Most Crashes: A chart showing the app version and the corresponding number of crash incidents.
- Versions with Most Freezes: chart showing the app version and the corresponding number of freeze incidents.
- Binary Files with Crashes: Lists the binary executable file name associated with the crash incidents, if applicable.
- Binary Files with Freezes: Lists binary file executable name associated with the freeze incidents, if applicable.
Note: If no data is available, the chart shows a placeholder: "No data to display."
- At the bottom of the page, a table shows detailed crash data by device and user. The columns include:
- Last Signed-In User: The name of the user who last signed-in to the device.
- Serial Number: Unique device identifier; clickable for more details.
- No. of Crashes: Total number of crashes observed for selected app on that device.
- Last Crash Occurrence: The timestamp of the most recent crash.
- No. of Freezes: The count of freezes associated with the app, if applicable.
- Last Freeze Occurrence: The timestamp of the most recent freeze, if applicable.
Use the search fields at the top of each column to filter or locate specific records.
Apps with Most Freezes
This section lists the applications that have experienced the most freeze incidents. Each row includes the App Name and Crash Count and a horizontal bar for visual comparison.
Click on a bar within the chart to view additional information about that app on a new page. The app name is displayed at the top of the new page, which provides a deeper analysis of crash and freeze behavior for the selected application. The data is presented across multiple charts and tables:
- Versions with Most Crashes: A chart showing the app version and the corresponding number of crash incidents.
- Versions with Most Freezes: chart showing the app version and the corresponding number of crash incidents.
- Binary Files with Crashes: This chart shows the binary executable file name associated with the crash events, if applicable.
- Binary Files with Freezes: This chart shows the binary executable file name associated with the freeze events, if applicable.
If no data is available, the chart shows a placeholder: "No data to display."
View Performance Table for Desktop Applications
The lower section of the page table shows a table providing performance insights of individual desktop applications installed across your fleet. It helps you to identify apps that are prone to instability and may require updates or remediation. The columns can be customized using the gear icon (Column Options).
| Column | Description |
|---|---|
| Application Name | The name of the installed application. Clickable links allow users to drill down into detailed performance data for that specific app. |
| No. of Crashes | Shows the total number of crash incidents recorded for each application across the device fleet. |
| No. of Freezes | Indicates the number of times the application became unresponsive (froze) during use. |
| Recommended Version | Recommends the most stable version for deployment, based on performance data observed across the organization. |
| Least Stable Version | Indicates the version most associated with crashes or freezes. Helps in identifying and phasing out problematic versions. |
| Impacted Devices | Shows the count of devices impacted with the corresponding app. |
Use the search fields at the top of each column to filter or locate specific records.
Crashes and Freezes Over Time
This line chart shows a time-based trend of:
- Crashes and Freezes (Blue line)
- Impacted Devices (Yellow line)
The X-axis represents dates, and the Y-axis represents the count. This view helps you monitor trends and assess the impact of stability issues across the fleet. Additionally, you can see an info icon indicating that this chart is not affected by filters.
Application-Level Performance Table
This table shows performance insights of individual desktop applications installed across devices in the organization. This table will help you to identify the apps that are prone to instability and require updates or remediation.
This table displays the following columns, which can be controlled using the gear icon - Column Options.
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Application Name: The name of the installed application. Clickable links allow users to drill down into detailed performance data for that specific app.
- Click on the name to view additional details about the app on a new page.
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No. of Crashes: Shows the total number of crash incidents recorded for each application across the device fleet. This helps you to identify apps that are contributing to system instability.
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No. of Freezes: Shows the number of times the application became unresponsive (froze) during use.
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Recommended Version: Recommends the most stable version for deployment. This is based on version performance data across the environment.
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Least Stable Version: Indicates the version that is most associated with crashes or freezes. This helps you to identify and phase out problematic versions.
Use the search bars located at the top of each column to filter or find specific application data quickly.
Review Performance of Browser Apps
The Web tab focuses on the performance of browser-based applications. It includes metrics, such as page load time and errors.
Web Applications Score
A line chart showing score trends over time, where the X-axis represents the dates and the Y-axis represents the scores. This helps you to identify fluctuations in web application performance and allows timely investigation. Additionally, you can view:
- Score: A numerical score of the overall performance of the app. For example, a score of 42 against a benchmark of 52 shows scope for improvement.
- Benchmark: The target score for comparison.
- Category: On the right of the chart is the ratings - Poor, Fair, or Great.
- Info icon: A note indicating the chart is not affected by the filters.
Apps with Longest Page Load Time
This section shows web applications that takes the longest time to load. This helps you to identify apps with poor performance that may impact user experience. Each row shows the App Name and its Average Load Time in Seconds. For example, Dropbox: 194.76 sec
Apps with Most Errors
This section displays the number of errors for each web application, displayed in a descending order. For example:
- NordVPN: 13,756 errors
- Microsoft SharePoint: 1,854 errors
This data helps you to identify high-risk apps that may require attention or vendor follow-up.
Apps with Most Errors Over Time
A line chart where the X-axis shows the timeline (by date) and the Y-axis shows the number of error events. This chart helps you understand error trends for the top web applications with the highest number of recorded errors. Each colored line corresponds to a specific web application, allowing visual comparison of error volume over time. F
This chart helps you to identify:
- The applications that consistently experienced high error rates.
- Improvement or worsening of error trends.
- Potential candidates for vendor follow-up, version upgrades, or deeper diagnostics.
Hover over the data points on the chart to view the exact number of errors recorded for each application on a specific date.
Web Application Table
This table at the lower section of the page displays a detailed view of individual web applications.nnEach row represents a web application, and each column presents a specific performance indicator. This table shows the following columns, which you can control using the Gear icon - Column Options.
| Column | Description |
|---|---|
| Application Name | The name of the web application with clickable links. |
| Domain URL | The domain through which the application is accessed. For example, docs.google.com or nordvpn.com. |
| Application Score | A numerical score representing the overall health of the web application. A red warning icon indicates a critical score. |
| Error Occurrences | The total number of error events recorded for the application. This helps to prioritize applications experiencing the most issues. |
| Average Load Time (sec) | The average time taken for the application's web page to fully load, measured in seconds. Longer times indicate poor performance. |
| Total Visits | The number of user sessions or access instances recorded for the application. A higher number reflects higher usage or engagement. |
Use the search fields at the top of each column to filter data by application name, domain, score, or any other relevant metric.
Exporting Data
Click Export to download the report based on the applied filter criteria. After clicking Export, a popup message appears indicating that the download is in progress and the file will be available in the Notification Center of the platform once ready.
Related Resources
For additional information, refer to the following articles:
Contact Us
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