Introduction
HP WXP Collaboration application helps your IT administration team view and analyze calls that failed to connect. This helps to identify call setup issues, troubleshoot connectivity problems, and monitor overall service reliability.
Call Status Panel
Log in to WXP Collaboration application. The Dashboard is displayed.
From the left menu, click Tech Insights Analytics > Issues. The Call Status panel is displayed.
If the panel is not visible, select the three dots in the upper-right corner of the tab and add the panel based on the default panel configuration.
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Review the configuration, which generates a graph that summarizes call connection outcomes.
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To view failed call attempts in more detail, select the Not Connected segment of the pie chart. This action opens the Call Details view in the Endpoints tab.
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Using the filters above the data update automatically to reflect calls that did not connect. Additional filters may be applied for deeper analysis.
Note: Use the date range picker in the upper-right corner of any tab in Tech Insights Analytics to adjust the analysis period. You can also use the scheduling button to set up a one-time or recurring report.
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.