Monitoring Live Call Quality in WXP Collaboration

Introduction

HP WXP Collaboration provides real-time visibility into active calls and meetings. This feature enables IT administrators to detect quality issues such as packet loss and jitter as they occur.

This article explains how to monitor the quality of a call that is currently in progress. You can monitor active calls from the Calls, Meetings, and Endpoints tabs.

Calls Tab

In the Calls tab under Datasets, you can view all active call legs monitored through your call controls, bridges, and management systems. You can view detailed quality information by clicking the Quality link in the Quality (Last known) column.

Clickin Quality opens a window that shows details such as channel rate, packet loss, and jitter for audio, video, and presentation channels.

Meetings Tab

In the Meetings tab, you can view all active multi‑participant meetings monitored through your call controls, bridges, and management systems. Meeting quality is displayed based on the “worst-case” quality experienced by any participant. That is, the participant with the highest packet loss or jitter determines the overall meeting quality shown. Clicking the meeting name displays all participants and their corresponding quality information.

Endpoints Tab

In the Endpoints tab, you can view all endpoints currently in use. If WXP Collaboration Endpoint Monitoring feature is enabled, any endpoint that is on a call appears as a hyperlink.

Clicking the endpoint name opens the endpoint details view. Selecting the Calls sub‑tab directs you to Datasets > Calls, where you can view the call’s quality information.

Clicking on the Quality link will give you additional information regarding the call such as channel rate, packet loss, and jitter for your audio, video, and presentation channels.

Contact Us

For any assistance, Create a support case or email us at support@wxp.hp.com.