Call Connection Issues

  • Published on Oct 31, 2025
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Introduction

When calls fail to connect, you can quickly diagnose the most common causes by using the “Call Not Connected Reason Analysis” panel within Tech Insights Analytics of HP WXP Collaboration application. This panel summarizes failure reasons, shows analysis in a pie chart, which is interactive, and provides one-click drill-downs to the underlying call records for deeper analysis. You can also select and deselect failure reasons to appear in the pie chart by clicking the failure reason in the legend.

Identifying and Analyzing Call Connection Issues

To identify and analyse call connection issues:

  1. Log in to WXP Collaboration application.

  2. Go to Tech Insights Analytics > Issues.

  3. Locate the Call Not Connected Reason Analysis panel.

    1. If you do not see it, select the More icon displayed with three dots in the upper-right (under the date range)

  4. Verify the panel configuration

    1. Name: Calls Not Connected Reason Analysis

    2. Category: Call

    3. Metric: Total Calls (Count)

    4. Group by: Disconnect Reason

    5. Filter: Connection Status is “Not Connected”

    6. Display type: Pie

  5. The panel renders a pie chart that breaks down “Call Not Connected” calls by failure reasons.

    1. Select or deselect failure reasons in the legend to include or exclude them from the pie chart. For example, deselecting No Route to Destination Found updates the pie instantly to remove that slice.

  6. Drill down to call details by selecting the Not Connected portion of the pie. The Call Details are displayed on the Endpoints tab.

  7. The Call Details page opens with filters applied for Not Connected calls matching your selection.

    1. Adjust filters to refine the analysis further.

  8. Drill down by a specific failure reason. Select a particular failure reason slice. For example, select No Route to Destination Found to jump directly to Call Details filtered specifically for that reason.

Tips:

  • Date range: Use the date-range picker in the top-right of any Tech Insights Analytics tab to change the analysis period

  • Reports: Use the Share or Export button icon on the top-right to schedule a one-time or recurring report.

Contact Us

For any assistance, Create a support case or email us at support@wxp.hp.com.

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