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Prerequisites for Installing WXP Insights Agent for Windows

  • Updated on Aug 3, 2026
  • Published on Apr 2, 2025
  • 1 minute(s) read
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Introduction

The WXP Insights Agent is a core component of HP Workforce Experience Platform (WXP). It is deployed across your organization’s device fleets to enroll devices, collect telemetry, and enable communication between the devices and WXP. To install the WXP Insights Agent for Windows, devices must meet the following requirements:

Hardware Requirements

  • Processor: 1 GHz or faster

  • RAM: 1 GB for 32-bit systems or 2 GB for 64-bit systems

  • Disk Space: At least 500 MB of free disk space

Software Requirements

  • Operating System: Windows 10 or later

  • Windows 11 24H2 or later (Arm)

    Note:

    • WXP Insights agent version 5.26.13 onwards support Arm devices.

    • For versions 5.26.66 onwards, the product name is changed from HP Insights to WXP Insights.

Network Requirements

  • Internet Access: The device must have internet connectivity to communicate with HP servers.​

  • Firewall Settings: Ensure that the firewall allows outbound connections to HP servers.​

For installing WXP Insights agent for Windows, refer to the following articles:

In addition, the following requirements must be met:

Prerequisite

Description

Performing Network Readiness Assessment 

Run the readiness assessment tool and assess the network for compatibility with WXP. 

Obtaining UPN Suffixes

Silent enrollment requires User Principal Name (UPN) suffixes, so domain-joined devices must have a valid UPN. If the device is not domain-joined, the device can be silently enrolled without a valid UPN.

Configuring Domains to Allow Communication for WXP

If your devices are protected by a firewall, proxy, or security software, ensure they are configured to allow communication.

(Optional) Configuring Proxy and Authentication for WXP Insights Agent

If the proxy server cannot be automatically detected, configure the settings by specifying the auto-configuration URL (PAC URL) or the static proxy server if an authenticated proxy is used.

Note: FIPS mode must be disabled. For details, refer to the article - WXP Insights Agent for Windows Does Not Support FIPS.

Contact Us

For any assistance, create a support case or email support@wxp.hp.com

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