Introduction
If you experience issues while using the Workforce Experience Platform (WXP), such as problems with licensing, onboarding, or technical performance, create a support case to report the issue promptly. This helps reduce downtime and disruptions.
This article provides step-by-step guidance to create a support case.
To create a support case:
- Log in to WXP. The Home page is displayed.
- Click the ? icon for Help and Support located on the right of Onboarding. The Contact Us option appears on the left of the Onboarding.
- Click Contact Us and form will open in the right panel.
- In the form, complete the following fields:
- Who do you want help for: Select Myself if the request is for yourself or else select Another User.
- Subject: Enter an intuitive subject line to indicate the issue
- Category: Represents the support category, such as:
- Licensing
- Onboarding
- Technical Support
- Email: By default, the logged in user's email is dispalyed.
- Description: Provide detailed information about the issue or inquiry.
- Click Submit to send your request.
A confirmation popup will appear with the message: "Email Sent. We'll connect you with your support team."
Note: On the Help & Support page, use the My Support Case feature to review the status of the existing cases, which you can filter based on All Cases, My Cases, Followed Cases, and Open Cases. On the listing page of cases, you will also see the option to Create Case.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.