Network Health

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  • Updated on Apr 28, 2025
  • Published on Mar 23, 2025
  • 6 minute(s) read
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Network Health Report

The Network Health report provides a comprehensive view of network stability and connection quality across enrolled devices in your organization. Thiis report enables IT teams to monitor key metrics, such as connection reliability, signal strength, and authentication types. This data is essential for identifying recurring network issues, tracking improvements, and implementing corrective actions.

This report includes both high-level summaries and detailed device-level data to support proactive troubleshooting and performance optimization. Data is presented across multiple sections, such as Network Health Score, Top Network Health Issues, Network Issues Since Last Week, and Network Authentication Types.

Reviewing Network Health Score

The Network Health Score shows an overall score of network health along with a chart indicating performance over time.

  • Score: Displays the overall network health score along with the Benchmark value. For example, an overall score of 96 against a benchmark of 93 indicates strong network performance.

  • Chart: Shows a visual trend of network health across the fleet over a period. The X-axis shows the time period and the Y-axis shows the number of devices in each category:

    • Great (green): Score above benchmark. Indicates strong network performance.
    • Fair (orange): Score near or slightly below benchmark. Indicates moderate issues.
    • Poor (red): Score significantly below benchmark. Indicates major or recurring issues.

Each trend line in the chart represents how many devices fall into each category over time.

Note: This chart is not impacted by any filters applied to the report.

Top Network Health Issues

A horizontal bar chart showing the most common network issues detected across the fleet. Each bar represents the number of devices affected by a specific issue, such as:

  • Network disconnections
  • Weak Wi-Fi signal strength
  • Unsecure network connection
  • Slow speed (wireless and wired LAN)
  • Hover over a bar to view the number of affected devices.
  • Click on a bar to get a tabular view of impacted devices.

Quick Glance of Network Issues Since Last Week

This section highlights the number of new and resolved network issues detected during the current week in comparison with the previous week. This helps IT teams to monitor trends and track issue resolution. Each row displays a specific type of network issue, with two metrics:

  • New: The number of new occurrences this week. A red down arrow with a number indicates newly reported issues.
  • Resolved: Number of issues resolved in the same period. A green up arrow indicates the number of resolved issues.

The reporting period is shown at the top of this section.

Network Authentication Types

A horizontal bar chart with Network Authentication Types on the Y-axis and the number of devices on the X-axis. Each bar represents the number of devices that are using a particular authentication type:

  • Unauthenticated: Devices connected without any authentication. This can pose a security risk.
  • WPA2-Personal: Devices using WPA2 with a pre-shared key. This is recommended for home or small offices.
  • WPA2-Enterprise: Devices using enterprise-grade authentication. This is considered more secure and recommended for large organizations.
  • Undetermined: Authentication type could not be identified due to missing or incomplete data.
  • NA: Not applicable. For example, devices not connected to Wi-Fi.

This view helps IT teams identify security risks from unauthenticated or unknown connection types.

View Key Recommended Actions

The Recommended Actions section is below the charts and they are categorized based on importance levels, such as Low, Medium, High, or Critical. For example, actions with Medium importance may include:

  • Address network disconnections: Improve reliability and reduce dropouts.
  • Address Wi-Fi signal strength issues: Ensure stable and uninterrupted connections.

Each card includes the number of affected devices, with a link to a detailed guide.

View All Recommendations

Clicking on View All Recommended Actions opens the Recommended Actions page, which displays all insights related to network health issues.

Each recommendation includes:

  • Importance: The level of importance. For example, Medium or High.
  • Title: The specific action item. For example, Address Wi-Fi signal strength issues.
  • Description: A short explanation of the recommendation.
  • Category: Indicates the category of recommendation. For example, Network Health or Device Health.
  • Device Count and Percentage: The number of affected devices and percentage of fleet.
  • Trend Indicator: Shows increase or decrease in affected devices in the past 7 days.
  • Use the Search bar to find specific recommendations.
  • Use the Filters panel to narrow down results by Importance and Category.

View Details of Individual Recommendation

Clicking on a recommendation takes you to its Details page, where you can learn more and take action, includng

  • Summary Section:

    • Importance: The level of importance. For example, Medium or High.
    • Title: Indicates the action to be performed. For example, Address Wi-Fi signal strength issues.
    • Description: A short explanation of the recommendation.
    • Category: Indicates the category of recommendation. For example, Network Health or Device Health.
    • Impacted Devices: The number of devices impacted by the issue.
    • Percentage of Fleet: The percentage of devices impacted by the issue.
    • Trend Indicator: Indicates increase or decrease in affected devices in the past 7 days.

  • Remediation Guide: Shown on the right, with practical steps for resolve the issue. Click View More for a comprehensive guide.

  • Impacted Devices Table includes:

    • Serial Number: A unique identifier of the device.
    • Device Name: The assigned name of the device.
    • Last Signed-In User: The name of the use who last signed-in to the device.
    • Device Model: The model number of the device.
    • Warranty State: Indicates the current warranty status of the device, such as “In warranty,” “Out of warranty,” or “Unknown.”
    • Network Health Score: A numeric score for the network health.

Click the gear icon to show or hide table columns.

Export Option

Click Export to download data based on the current tab or applied filters. A message will confirm the export is in progress. The file will be available in the Notification Center once ready.

Device-Level Network Health Data

The bottom section of the report shows a detailed table view of network metrics per device. The default columns include:

  • Serial Number: A unique identifier of the device.
  • Device Name: The assigned name of the device.
  • Last Signed-In User: The name of the use who last signed-in to the device.
  • Device Model: The model number of the device.
  • Warranty State: The current warranty status of the device, such as “In warranty,” “Out of warranty,” or “Unknown.”
  • Network Health Score: A numeric score for the network health.
  • Avg Network Type: The type of network used, like Wi-Fi or Ethernet.

Tip: Use the column search bars to filter by device name, serial number, or other values.

Filter Data

Use the Filters panel to narrow down devices by specific criteria. Filters help identify trends across various device groups.

Available filters include:

  • Network Heath: Filter devices with a specific health score. For example, Great, Fair, or Poor.
  • Network Issue: Filter devices that are facing a specific network issue. For example, Network Disconnecton or Network Signal.
  • Model: Filter devices based on a specific device model. For example, HP Elite Slice or XPS 15
  • Memory: Filter devices by memory size or configuration.
    • Selecting this option opens a dialog box to choose an operator and its corresponding value. The available options are - Less Than, Less Than or Equal To, In Between,** Greater Than**, or Greater Than or Equal To.
  • Disk Type: Filter devices by type of disk installed. For example, SSD or HDD.
  • Manufacture Year: Filter devices by their manufactured year.
  • Born on Year: Filter devices by the year when it was enrolled in to the organization or environment.
  • Warranty Status: Filter devices by their warranty state. For example, In Warranty, Out of Warranty, or Unknown.
  • OS Major Version: Filter devices running a specific major version of the operating system. For example, Windows 10 or Windows 11.
  • OS Minor Version: Filter devices baesd on minor versions of the OS. For example, 21H2, 22H2.
  • OS Build Number: Filter deviices by specific OS build number.

Exporting Data

Click Export to download the report based on the applied filter criteria. After clicking Export, a popup message appears indicating that the download is in progress and the file will be available in the Notification Center of the platform once ready.

Related Resources

For additional information, refer to the following articles:

Contact Us

For any assistance, create a support case or email [email protected].

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