Introduction
The End User Notifications feature in the Workforce Experience Platform (WXP) enables you (IT administrators) to allow the platform to send notifications to enrolled devices. When enabled, users receive important service location requests and other updates through notifications sent to their devices.
- The Device Notifications option allows the platform to send important notifications directly to enrolled devices. These notifications help inform users about device status, updates, and service activities without requiring manual checks.
- The Allow Service Location Requests setting enables the platform to send location request notifications to enrolled devices. This setting is useful for service-related activities, such as locating a device for maintenance, replacement, or recovery.
When this option is enabled, users can respond to:
- Service location requests initiated by administrators.
- Location requests to help WXP track assets and streamline service operations.
This article provides a step-by-step guide to manage device notifications.
Managing Device Notifications
To manage device notifications:
- Log in to WXP. The Home page is displayed.
- From the left menu of WXP, click Settings > End User Notifications. The End User Notifications tab is displayed.
- In the Device Notifications section, the current notification status is displayed along with a toggle option to enable or disable notifications.
- Use the toggle option to enable or disable the Allow Service Location Requests setting.
- When enabled, devices receive service location request notifications from the platform.
The updated notification setting is displayed in the Device Notifications section.
Related Resources
For additional information, refer to the following articles:
- Overview of Settngs
- Managing End User Notifications
- Managing User Preferences
- Overview of Account Management
Contact Us
For any assistance, create a support case or email [email protected].