Managing End User Notifications

Introduction

The End User Notifications feature in the Workforce Experience Platform (WXP) enables IT administrators to send notifications to enrolled devices. Notifications can provide updates about device status, hardware issues, and service activities.

The Device Notifications option allows the platform to send important notifications directly to enrolled devices. These notifications help inform users about device status, updates, and service activities without requiring manual checks.

The Allow Service Location Requests setting enables the platform to send location request notifications to enrolled devices. This setting is useful for service-related activities, such as locating a device for maintenance, replacement, or recovery.

When this option is enabled, users can respond to:

• Service location requests initiated by administrators.
• Location requests to help WXP track assets and streamline service operations.

This article provides instructions to manage device notifications.

Managing Device Notifications

To manage notifications for a partner customer tenant:

1. Log in to WXP as a partner tenant administrator. The Home page is displayed.
2. Select a customer from the customer list.
3. From the left menu, select Settings > End User Notifications.
4. In Notification Settings, turn End User Notifications on or off.
5. Select Save.

For partner customer tenants, administrators can enable or disable End User Notifications at the tenant level.

• When notifications are enabled, eligible end users receive supported device and service notifications.
• When notifications are disabled, WXP does not send End User Notifications for that tenant.

Managing Device Notifications

To manage device notification settings:

1. From the left menu, select Settings > End User Notifications.
2. In the Device Notifications section, review the current notification status.
3. Use the available toggle to enable or disable the applicable notification setting.
   When enabled, enrolled devices can receive supported notifications, including service location request notifications where applicable.
   The updated notification status is displayed in the Device Notifications section.

Related Resources

For additional information, refer to the following articles:

• Overview of Settings
• Managing End User Notifications
• Managing User Preferences
• Overview of Account Management

Contact Us

For any assistance, create a support case or email support@wxp.hp.com.