Introduction
The Settings module in the HP Workforce Experience Platform (WXP) enables you (IT administrators) to manage key configurations and preferences to support effective fleet management.
Target Audience
Primary audience:
- IT administrators and support personnel who set up and manage the platform (all roles).
Secondary audience:
- HP Partners who use the platform to manage their customers.
- Internal and external developers who integrate with the platform.
- Decision-makers, such as Product Managers, Sales teams, and C-suite executives.
Key Features
Some of the core capabilities include:
- Locations: Add and manage global delivery addresses to track logistics and manage inventory across locations.
- Preferences: Configure network monitoring, data collection policies, lifecycle statuses for fleet management, authentication methods, third-party integrations, and experience score preferences. These options allow you to tailor WXP to suit your requirements.
- Roles and Permissions: Create and manage custom roles alongside standard roles to meet specific requirements.
- Assigned Partners: View and manage authorized partners who are granted access to specific areas of the platform.
- Notifications: Set up device notifications and service location requests to track device activity in real time.
- Support Contacts: Manage the contact information of your company's support personnel.
Use Cases
Some of the common use cases include:
- Managing global addresses
Scenario: Your company has multiple offices around the world, and you need to track where devices are being shipped and used.
Solution: Use the Locations feature to add, update, or delete addresses. This supports efficient asset tracking and inventory management. - Customizing network and data collection preferences
Scenario: Your IT administrator wants to monitor network performance for all company devices by collecting important performance data.
Solution: Use the Preferences feature to configure network monitoring and data collection. This ensures that only relevant data is collected while maintaining user privacy. - Role-based access control
Scenario: Your company needs to assign different levels of access to members of the IT Administration team to ensure only authorized personnel manage certain areas of the platform.
Solution: Use the Roles and Permissions feature to create custom roles, such as Case Creation Admin or Asset Inventory Only. This helps to provide access based on responsibilities. - Partner collaboration
Scenario: Your organization works with external partners to manage part of your device fleet. You want to collaborate securely with limited access.
Solution: Use the Assigned Partners feature to authorize specific partners and assign them appropriate permissions. This ensures secure and controlled collaboration. - Timely notifications
Scenario: Your organization wants real-time alerts about device locations to monitor active devices.
Solution: Use the Notifications settings to enable device notifications and configure location request alerts for improved tracking and management.
Related Resources
For additional information, refer to the following articles:
- Overview of Locations Management
- Managing End User Notifications
- Overview of Roles Management
- Overview of Account Management
Contact Us
For any assistance, create a support case or email [email protected].