WXP Getting Started Guide

Introduction

The HP Workforce Experience Platform (WXP) is a cloud-based solution designed to enhance IT operations by providing insights into device performance, user experience, and security posture. To leverage these capabilities, a successful initial setup is essential.

This article outlines the foundational steps required to deploy and configure WXP for the first time to enable you to onboard devices, assign roles, and manage the platform effectively.

Document Scope

This guide covers the initial deployment of WXP. As the deployment progresses, additional tasks, such as onboarding more devices or creating new administrator accounts, may be necessary. However, these tasks are beyond the scope of this document.

Assumptions

This document assumes that the target devices are not already managed by the Workforce Experience Platform (WXP) for other HP products, such as Proactive Insights. After a device is onboarded to WXP, the same Windows Agent supports other WXP-based solutions without requiring reinstallation.

Abbreviations

The following abbreviations are used in this guide:

• WXP: Workforce Experience Platform

• PI: Proactive Insights

Overview of WXP Deployment Steps

Deploying WXP requires the following steps:

• Gathering Information

• Creating WXP Cloud Management Instance

• Deploying HP Insights Windows Application (also referred to as Windows Agent) on target devices

Gathering Information

Gathering all the required information before starting the process is essential to ensure a successful initial deployment. The following information should be gathered:

1. Cloud Data Location and Support: WXP is managed through a Cloud Management platform. During initial deployment, choose a data storage region and the corresponding HP Support team. These choices are interdependent and cannot be changed once configured. During the setup of the Cloud Management instance, you must select a country (as covered later in this document). Most customers base the decision on the desired support hours and languages, or on organizational policy. For example, if your organization needs to follow European Union (EU) directives or regulations, choose a country in the European region.

2. Administrator Accounts: To sign in to the WXP Cloud Management platform as an administrator, you must use one of two types of accounts:

   1. HP ID

   2. Microsoft ID

   Either choice is acceptable; however, If a Microsoft ID is already used for IT system administration, it’s best to use the same for managing the WXP cloud instance. After choosing the account type, select the team members to be configured as administrators. Administrators can be configured at any time, but at least one administrator must be defined during the initial setup. HP recommends configuring at least two administrators for backup.

3. Proxy Settings: If the target devices use a proxy server to connect to the Internet, the HP Insights agent will automatically detect the proxy server based on the proxy auto-discovery, proxy auto-configuration, or static proxy settings configured on the device. In most cases, no extra step is needed. However, if the proxy server cannot be automatically detected, you must manually specify a static proxy server or proxy auto-configuration URL for the HP Insights Windows Application. If a proxy auto-configuration URL is used for other applications, the same may be needed here. Alternatively, if the proxy server configuration for other applications is fixed or hard-coded, that information will be needed. For example, proxy and port number “webproxy.corp.domain.com:8080”.

Note: In most environments, the setup works automatically. Since WXP is deployed by IT staff, they should know if any specialized proxy settings are needed.

This table summarizes the information that should be gathered before proceeding with deployment:

Creating WXP Cloud Management Instance

After gathering the required information, create a WXP Cloud Management instance for your organization to manage the WXP solution. The setup process is designed to allow organizations to complete the process independently without requiring assistance from HP or an HP reseller.

If your organization already has an instance for Premium or Premium+ Support (Formerly Active Care) or HP Wolf Protect & Trace, you can skip this step as the same instance can be used for WXP. The primary contact for the WXP deployment will receive an email similar to the example shown below:

Use the Subscription Key provided in the Welcome email to access WXP.

It is necessary to either use an existing Microsoft ID or HP ID or create a new one. If creating a new HP ID, you must verify it by email. The user ID used to create the WXP instance will become the Primary Administrator account for the instance and will have full administrative rights.

Follow the guided workflow to use the ID and create the instance.

Important: When filling out the form, select a Country corresponding to the preferred region. Refer to table from the Gathering Information section.

Once the instance is created, sign in to view the dashboard. It will appear empty at first.

Creating Additional Administrator Accounts

Additional administrator accounts can be added if needed. Refer to the article - Inviting a New User.

Administrators must have the “IT Role” assigned to them. Note that this role also grants the ability to Find a device (see location).

Deploying HP Insights Windows Application on Target Devices

After the WXP instance is created and configured, deploy the HP Insights Windows Application or Windows Agent to your devices.

Follow the steps below to install the agent with the correct settings.

1. Download the agent:  Access the URL - https://workforceexperience.hp.com/software  and download the HP Insights Windows Application using either setup.exe or the .msi installer.

   1. Use the setup.exe installer for online installations. It downloads extra components during setup.

   2. Use the .msi package for offline or enterprise deployments, based on your organization's standard practice.

   Note: Some organizations use MSI packages for software deployment. A full discussion on using the MSI package is outside of the scope of this document.

2. Log in to your Workforce Experience Platform. The Home page is displayed.

3. From the left menu of WXP,  click Settings -> Preferences. The Preferences tab is displayed.

4. Scroll down to the Company PIN section and copy the PIN, which will be used in the next step.

5. Deploy the agent using Enterprise Software Delivery (ESD), such as Intune, SCCM or scripts and the following command/syntax: setup.exe /silent CPIN=######## [where “########” is the Company PIN]

6. Note: If custom proxy settings are needed, refer to this following article . If a determination on proxy settings requirements is not made, test deploying on one device without any custom proxy settings to determine if the agent connects to the WXP management platform.

After completing the steps above, the agent automatically connects to WXP and onboards to the WXP instance associated with the Company PIN. The device does not need to reboot, but the agent may take up to 15 minutes to fully deploy and synchronize with the WXP instance. Once the process is completed, the device appears in the Devices list. You can add additional devices by repeating the same steps.

Related Resources

For additional information, refer to the following articles:

• Overview of Workforce Experience Platform

• Prerequisites to install HP Insights Windows Application

Contact Us

For any assistance, Create a Support Caseor email [email protected].