Introduction
The Printer Details page appears when you select a printer in the Printers list on the Printers or Pending Printers tabs. This page lets you view status and settings information specific to the selected printer.
The Printer Details page contains a status dashboard and several tabs:
Overview tab: Displays general network and connectivity information for the printer.
Properties tab: Displays a complete list of the properties set for the printer, along with their current values.
Policies tab: Displays the printer's policy compliance status.
This article provides a step-by-step guide to:
Target Audience
IT administrators who onboard and manage printers.
Printer Administrators who onboard and manage printers.
Viewing Status Information for the Printer
The Printer Status dashboard at the top of the Printer Details page gives a snapshot of critical printer status information.
For example, at a glance, you can determine:
The most recent operational status for the printer (Ready, Warning, Error, Unknown)
When the status was last updated.
The current connection status of the printer (Online or Offline).
The estimated ink/toner levels.
Viewing Network and Connectivity Information
The Overview tab of the Printer Details page displays two collapsible panels:
General Information: From this pane, you can view information about the printer, such as when it was added and which group it belongs to, as well as network information, including the IPv4, IPv6, and MAC addresses, and the printer's hostname.
Connectivity Type: Displays whether the printer is connected to WXP through the cloud or via a Print Fleet Proxy.
Viewing Printer Properties
The Properties tab of the Printer Details page displays all the properties for the printer with their current values. Properties are organized by category, with each category displayed in its own collapsible panel.
To view a property for the printer:
In the Printer Details page, click Properties. The Properties tab appears with each property category panel collapsed.
Click a property category to expand it. The list of properties appears, with each property collapsed.
Click a property to expand it. The property settings and values appear.
To get information about a specific property, click the Information icon
.
Viewing Policy Information
The Policies tab of the Printer Details page lets you view all policy-related information for the printer. This information includes one or more collapsible panels:
Compliance Status panel: Displays the aggregate compliance status of all policies assigned to the printer.
Printer-Specific Policy panel: Displays the compliance status of any policy settings applied directly to the printer. WXP always prioritizes printer-specific polices over any group policy assigned to the group that the printer belongs to.
Clicking Edit allows you to modify the printer-specific policy settings. For more information, see Creating a Printer-Specific Policy.Zero or more Group Policy panels: If group policies have been assigned to the group to which the printer belongs, they are displayed below the Printer-Specific Policy panel in the order in which you prioritized them.
Checking the printer’s policy compliance
At the top of the Policies tab is the Compliance Status panel. This panel displays a list of all the policy settings that have been applied to the printer through all the assigned policies, along with the latest assessed compliance status, and if non-compliant, the reason why the setting is non-compliant.
The compliance status for each setting reflects the last time WXP ran an assessment of the printer against the policy values, and the date of that assessment is displayed. If a policy has recently changed, the displayed status may not reflect the latest information.
To check the latest compliance status, click Run Now. WXP will reassess the printer and update the compliance status of each policy setting.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.