Introduction
The Remediation module in the HP Workforce Experience Platform (WXP) helps you resolve device issues using automation. It supports both built-in templates and custom scripts to support large-scale, secure, and efficient management of endpoints.
Target Audience
- IT Administrators: Responsible for executing remediation flows and managing device health.
- IT Support Teams: Involved in issue resolution and proactive support.
- Security and Compliance Teams: Ensuring remediation aligns with policy and regulatory standards.
Key Features
The Remediation module in the HP Workforce Experience Platform provides IT administrators with tools to standardize device management and streamline issue resolution. The key feature areas include policies, scripts, secrets, and activity tracking.
- Policies: Use policies to automate configuration and compliance across your PC and printer fleet.
- PC Policies: Manage BIOS settings, updates, authentication, and driver deployment.
- Printer Policies: Control printer firmware, settings, and security configurations.
- Policy Assignments: Target specific device groups with appropriate policies.
- Scripts: They help automate remediation tasks across devices using both custom and pre-built options.
- Script Library: Store, organize, and manage custom scripts.
- Script Gallery: Access pre-built scripts for common remediation tasks.
- Script Assignments: Deploy scripts to specific device groups.
- Secrets: Use secrets to securely manage authentication details and integration tokens required for script execution.
- Password Management: Store and manage authentication credentials.
- Certificate Storage: Secure digital certificates for system access.
- API Key Management: Protect integration tokens and keys.
- Activity: Track and analyze remediation activities for visibility, audit, and performance improvement.
- Status Monitoring: Track deployment progress and results.
- Historical Reporting: Review past remediation activities.
- Performance Analytics: Measure remediation effectiveness.
Use Cases
The following examples illustrate how IT teams can leverage the Remediation module in the HP Workforce Experience Platform to automate, secure, and streamline device management.
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Automated security compliance
Scenario: A new security vulnerability requires immediate BIOS updates across the organization.
Solution: Deploy a BIOS update policy through Remediations to automatically update all affected devices, with detailed status reporting upon completion. -
Troubleshooting remote device
Scenario: Remote employees in your organization are experiencing performance issues with their devices.
Solution: Create and deploy diagnostic and repair scripts to automatically identify and fix common issues, without requiring desk-side support. -
Standardized device configuration
Scenario: You organization wants to configure new devices according to organizational standards.
Solution: Apply predefined policies to ensure standardized configurations, ensuring consistency and reducing manual setup time. -
Secure credential management
Scenario: Your organization wants to secure the passwords and ceritifications used for remediation Scripts.
Solution: Use Secrets to securely manage credentials. This helps to eliminate the need for hardcoded passwords in scripts.
Related Resources
For additional information, refer to the following articles:
- Applying Remediation
- Overview of Policies
- Overview of Secrets
- Overview of Scripts
- Overview of Activity
Contact Us
For any assistance, create a support case or email [email protected].