Applying Remediation to Improve Experience Score

Introduction

The Remediation module in the Workforce Experience Platform (WXP) enables you to resolve device issues through automated and scalable actions. These include prebuilt scripts, custom workflows, and policy applications.

The Remediation module is designed to improve device health, ensure compliance, and reduce manual work. Remediation actions are triggered based on insights from telemetry data, which detect deviations from expected device performance or policy. By responding promptly to recommended actions, you can prevent downtime and enhance the digital experience for end users.

This article provides a step-by-step guide to:

• Access Fleet-Wide Alerts
• View Device-Specific Details
• Use Remediation Guide for Manual Fixes
• Apply Automated Remediation

Accessing Fleet-Wide Alerts

The Home page of WXP displays alerts that highlight issues affecting the Experience Score. These alerts provide insights into fleet-wide problems, thereby helping you identify areas that require attention.

To view alerts:

1. Log in to WXP. The Home page is displayed.
2. On the Home page, review the alerts generated from telemetry data. Alerts are categorized by severity levels, such as Critical, High, and Medium.
3. Click an issue that requires remediation. The Alert Details page opens in the Alerts module. On the Alert Details page, you can view:
   • The type of alert, such as Security or Devices.
   • The number of impacted devices
   • The percentage of the fleet affected
   • The Remediation Guide
   • The Remediate button to initiate remediation

Alternatively, you can access the Alerts module directly and navigate to the Alert Details page from there.

Viewing Device-Specific Details

1. On the Home page of WXP, click an alert located beneath the Experience Score and Experience Over Time sections. The Alert Details page is displayed, showing information about the alert and a list of impacted devices.
2. Click a device to view its Device Details page. The corresponding tab is displayed based on the type of alert.
   For example, if the alert is related to BitLocker disabled or Windows Secure Boot disabled, you are taken to the Health and Protection tab.

Using the Remediation Guide for Manual Fixes

Each alert includes a Remediation Guide that provides steps to manually resolve the issue.

1. On the Alert Details page of a specific alert, click View more in the Remediation Guide widget.
   The right panel displays the following sections:
   • Possible Causes
   • Remediation Suggestions
   • References
   • Related Articles
2. In the Related Articles section, click View Article to open a step-by-step guide for manually resolving the issue.

Applying Automated Remediations

Instead of manually resolving each issue, you have the option to apply automated remediations:

1. On the Alert Details page, click Remediate located above the Devices table.

2. In Step 1 of 2, choose one of the available remediation options:

   • Imported Scripts from My Library – Custom scripts uploaded by administrators.
   • HP Script Gallery – A curated collection of HP-provided scripts designed to address common issues.

3. Based on your selection, a list of available scripts is displayed. Select the most appropriate script to apply.

4. Click Next. Step 2 of 2 is displayed for review:

5. After reviewing the details, click Remediate to initiate the process. A popup message confirms that the remediation is in progress.

   • If an error occurs, the popup message displays an option to Get Help. Click Get Help to open the Help and Support page, where you can browse Knowledge Base articles or submit a request using the Contact Us form.

Related Resources

For additional information, refer to the following articles:

• Overview of Remediation
• Overview of Policies
• Overview of Scripts
• Overview of Activity
• Overview of Secrets

Contact Us

If you encounter any issues, create a support case or email [email protected].