Introduction
When data from the previous day is missing in Tech Insights Analytics, it can slow investigations, reporting, and executive updates. This article explains how HP WXP Collaboration application’s nightly processing schedule, time-zone settings, and maintenance windows affect when your data appears. It also outlines expected timelines (for example, 24–48 hours for new endpoints and tags), common causes of delay, and creating a support ticket to support your retirement.
Common Causes
If you do not see data from the previous day in Tech Insights Analytics, the cause is often related to collection and processing timing.
WXP Collaboration application operates several processing systems to process the uploaded data, each scheduled to run at appropriate times. In some cases, your organization’s data may need to be processed on a different system in an appropriate tiemframe.
If you continue to experience delay, open a support ticket. Include your time zone and reference this article. If a re-schedule is needed, Support team can facilitate moving to a different processing system.
WXP Collaboration application processes data nightly from Sunday through Thursday, with a weekly maintenance window on Saturday night (Central Time, North America). As a result, Tech Insights Analytics generally reflects data as of the previous business day.
New Data Availability
Endpoints may take approximately 24–48 hours to appear in Tech Insights Monitoring and Tech Insights Analytics after initial collection.
Endpoint and location tags usually become available the next business day, but may also take 24–48 hours to appear in groups and filters.
Note: WXP Collaboration operate in standard time and do not acknowledge daylight savings compensations. While this may change in the future, currently all times are reported without daylight savings offsets.
For more information, refer to the article - When does WXP Collaboration application process data for Tech Insights Analytics? What about daylight savings?
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.v