Introduction
This article will walk through creating an Event monitor within WXP Collaboration. To read the difference between Events and Metrics, please click here.
Creating An Event
If your organization is enabled for creating Events, you can click on the Add Monitor button, which opens up a dropdown menu. In the dropdown, you can select "Event Monitor".
Now that we're on the Event Monitor Page, let's go over the "Events" section under the "Set filter conditions".
There are six different attributes you can choose from. Three of them are visible when you open a new events page:
- Origin Type (Visible by Default)
Origin type is used for the type of system you want to accept events for. Currently, the only option for the Event type is "Endpoints". We will be adding other origin types, like System, in the future.
- Event Type (Visible by Default)
The Event Type is what Event you want to get alerted on. There are over 190 different Events to choose from. "Endpoint Down" and "Endpoint In Call" are WXP Collaboration-generated Events, while the rest of the Events are events that Cisco Endpoints have the capability of sending as a Diagnostic Message. Vyopta does not know the type of messages that Cisco Endpoints can/will send.
- Level
The Level is the level of the event coming from the source system. For Example, if you choose "Camera Pairing" as an event type. The endpoint can have different messages for the error, and with each error, it can have a different event level. So camera pairing event types can either come in as Critical or Warning, for instance. The Level option in Vyopta allows you to either accept any level and get alerted on that, or you can filter down to get only Critical Level Events from the endpoint itself.
- Message
Message allows you to filter on what messages you want to get alerted on, based on what the system is sending. It has the normal operators that the WXP Collaboration generally provides. It's recommended that if you do not know what messages are coming in, you do not use this filter until you have determined how you want to filter your events.
- Category
Category currently holds two values. Endpoint Status and Cisco Diagnostics. This is an added filter to narrow down whether you just want to receive Endpoint Status Events or Cisco Diagnostics.
- Origin ID
The Origin ID is the identifier for the origin object. Currently, this is related to the endpoint you want to select. However, it is recommended you use the Origin Type (e.g, Endpoints) filter.
The second section under "Set filter conditions" allows you to filter what endpoints you would like the monitor to keep monitoring. You have the ability to select certain endpoints, use tags, or any other available field in the menu. It's recommended to use tags; that way, as a user, you do not have to constantly add endpoints.
Defining a status trigger
The Define a status trigger allows you to select a status for your events that is not the same as what the endpoint sends for your emails/webhooks and set the duration of how long the event needs to be available before it is triggered as a notification.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.