Introduction
The WXP Collaboration Platform categorizes call modalities based on data from Call Detail Records (CDRs). This article explains why specific Webex video calls—such as those joined via Microsoft Teams using WebRTC—may be reported as audio calls because Teams reports connection data differently.
Classification of MS Teams Calls
When using Webex devices that connect to Microsoft Teams, newer Webex devices can join Microsoft Teams calls via a standard feature called WebRTC. They are able to use the URL of the meeting to dial in, which is also generally done via OBTP. WebRTC calls use a built-in browser engine to perform the calls and do not use the core endpoint features to dial in. WebRTC calls are also calls that are not visible in the Control Hub or the Control Hub API.
WXP Collaboration cannot see live WebRTC calls. Once a call is ended, the call should be visible for us to collect. This will also include the Microsoft Teams meeting IDs!. WXP Collaboration is currently working on the ability to capture those calls after it ends, which then should be visible in Tech Insights Analytics. We do not have an ETA on this feature yet.
The classification of an MS TEAMS call type by WXP Collaboration depends on the information contained within the Call Detail Record (CDR) supplied by the TEAMS platform. Within the CDR, call types are classified by 'modality': the possible types are comprised as combinations of the following:
● Audio
● Video
● VideoBasedScreenSharing
● ScreenSharing - no useful information is provided within the CDR for this modality
WXP Collaboration will classify a call as one of:
● Audio
● Video
● Unknown
This classification will be performed as follows:
● Video - when the Video modality is present, or when VideoBasedScreenSharing is the only modality.
● Audio - when the call has the Audio modality only, or the modalities are Audio and Video-Based Screen Sharing together, since this is an audio call with screen sharing
● Unknown - when no audio or video modalities are present.
For more information, please consult the Microsoft documentation
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.