Introduction
The WXP Collaboration platform provides comprehensive system-status monitoring to ensure real-time visibility into your environment, leveraging data collectors and integrated APIs to accurately identify and report connectivity disruptions.
Causes for WXP Collaboration to Report a System as Down
If a system cannot be reached by the WXP Collaboration data collector, then it will be considered 'down'.
In most cases, the data collector will contact a system via the vendor-provided API, and, if a response is received, the system will be considered to be "up."
However, if the attempt to connect to the API fails, then the system will be flagged down.
It should be noted that the status of the system is the data collector's view - if environmental issues, such as network problems, proxy issues, firewall rule changes, etc., prevent collection, then the WXP Collaboration platform has no option other than marking the system as down.
Some systems are contacted via a database connection - if the credentials are incorrect (for instance, a password has expired), then this may also cause a system to be marked as down since the data collector will be unable to connect to the database.
In order to detect when your data collector is down, you can use the WXP Collaboration Tech Insights Monitoring API. When using the API Systems call, one is returned a list of systems that are monitored by WXP Collaboration.
These systems fall into two categories: on-premise systems that the data collector gathers data from, and cloud systems (Webex, Zoom, BlueJeans) that may be collected on your behalf by WXP Collaboration.
If all local systems are flagged as 'unavailable,' then it may be inferred that either the collector is down or there is a catastrophic local networking failure. Conversely, if the only systems that are marked as OK are cloud systems, the same inference can be made.
In order to achieve this with the API, query https://api.vyopta.com/cpmm/api/v1/orgs/{{orgID}}/systems with a filter of ``` filter=type!=BJN;type!=ZOOM;type!=CISCOWEBEX;status=="Unreachable" ```. If no systems are returned, assume the collector is down.
You can also use WXP Collaboration's new Intelligent Monitoring and Alerts to create custom Collector Down Alerts. In this example, we have used a call metric to alert us when the WXP Collaboration Data Collector
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.