Introduction
Cisco supports the ability for Webex devices to join Microsoft Teams meetings. This capability allows organizations operating in hybrid collaboration environments to join Microsoft Teams meetings directly from Webex devices. They can get a similar experience as a regular Webex calls. No additional infrastructure is needed.
This article explains the two supported methods and how they monitored:
Video Integration for Microsoft Teams (VIMT)
WebRTC
Video Integration for Microsoft Teams (VIMT)
The original integration was called Cloud Video Integration (CVI). It was later renamed to Video Integration for Microsoft Teams (VIMT). VIMT enables Webex devices to join Microsoft Teams meetings without requiring additional infrastructure.
Using VIMT, Webex devices dial into Microsoft Teams meetings using the format - "@m.webex.com". This dialing process is typically handled through One Button to Push (OBTP), so users do not need to manually enter the meeting address. The "@m.webex.com" domain indicates that the device is connecting through the Webex Teams Gateway Service. This service is managed by Webex and shared across all customers with a VIMT license.
Below is high level illustration presented at Cisco Live on the architecture:
The example URI used above ends with m.webex.com. This indicates that the device will be dialing into the Webex/Teams Gateway Service. You can think of m.webex.com as a "special" Control Hub that is controlled by Webex. It serves all customers who have a VIMT license. Since a specific Control Hub is used for this, which serves multiple customers, you will not see the Call in the Control Hub UI or via the Control Hub API. As a result, WXP Collaboration is not able to capture those calls via the Control Hub Connector only.
WXP Collaboration can collect VIMT call data using the WXP Collaboration Data Collector when the endpoints are available in WXP Collaboration. Since the device is dialing the URI containing m.webex.com, that data is collected and visible to you using Tech Insights Monitoring and Tech Insights Analytics.
With recent Webex device firmware updates, the SIP URI is no longer displayed during an active call. Instead, a call ID is shown. This call ID is captured and displayed in WXP Collaboration.
WebRTC-Based Microsoft Teams Calls
Newer Webex devices, have the ability to join Microsoft Teams calls using a standard feature called WebRTC. The are able to use the URL of the meeting to dial in, this is also generally done via OBTP. WebRTC calls use a built-in browser engine to perform the calls and do not use the core endpoint features to dial in. WebRTC are also calls that are not visible in Control Hub nor the Control Hub API.
Below is high level illustration presented at Cisco Live on the architecture:
WXP Collaboration cannot monitor WebRTC calls while they are in progress. However, once the call ends, the call data, including the Microsoft Teams meeting ID, can be collected.
Contact Us
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