Introduction
The classification of a Microsoft Teams call type by HP WXP Collaboration application depends on the information contained within the Call Detail Record (CDR) provided by the Teams platform. Within the CDR, call types are classified by the following types of modalities:
audio
video
videoBasedScreenSharing
screenSharing: No useful information is provided within the CDR for this modality
WXP Collaboration application classifies calls into the following categories:
Video: When the Video modality is present, or when VideoBasedScreenSharing is the only modality.
Audi: When the call includes the Audio modality only, or the modalities are Audio and VideoBasedScreenSharing together, since this is an audio call with screen sharing.
Unknown: When no Audio or Video modalities are present.
For more information, please refer to the Microsoft documentation: https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-1.0
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.