Introduction
Restore Cisco Webex data collection in WXP Collaboration by re-authorizing OAuth credentials if your Control Hub connection has expired or been invalidated.
On occasion, we have encountered issues where the oAuth authentication from Control Hub will lose or invalidate the authorization token in WXP Collaboration, which will prevent further collection of your data. When this happens, our customers will have to re-establish the oAuth connection back to Control Hub to allow the collection of data to resume.
How Can I Fix this Issue?
In the WXP Collaboration Admin Portal, select your collection in the Infrastructure section. Click on the pencil (edit) icon to open the collection for your account.
Once you have opened the edit screen, please open the "Authorization" section and click the "Click to Authorize" button.
Once you click on the button, you will be taken to Control Hub, where you can reauthorize with an account that has full admin access to your Control Hub.
Once you have re-authenticated using an admin account, your collection should resume in approximately 30 minutes (time is required for Control Hub to re-provision your API access to your admin account).
If you do not see the Authorization section, that indicates you are using our Legacy PDA collection, and as a customer, you are not impacted by this breaking change.
If you need further assistance, please open a support ticket, and our Support Team will be happy to help.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.