When attempting to log in to the HP WXP Collaboration platform, you may encounter unexpected errors, such as missing dashboard links, error messages, or sessions timing out shortly after login. In most cases, these issues occur after a user interface upgrade in the WXP Collaboration, while your local browser is still using an older cached version of the web pages. This cached content may be incompatible with the updated web pages.
Clearing Browser Cache
Clearing the browser cache removes locally stored website content and forces the browser to download the most recent version of all web pages.
Google Chrome
Click the More (⋮) icon at the top-right corner of the browser.
Select More tools, and then click Clear browsing data.
From the Time range dropdown, select “All time.”
Select checkboxes next to Cookies and other site data and Cached images and files.
Click Clear data.
Mozilla Firefox
Click the menu button
at the top-right corner of the browser. Click Preferences > Privacy & Security.
In the Cookies and Site Data section, click Clear Data.
Remove the check mark from the Cookies and Site Data option.
Ensure the Cached Web Content checkbox is selected.
Click Clear.
Using a Private Browser Session
A private browser session does not retain browsing history, cookies, site data, or form information. This can help determine whether cached data is causing login issues.
Google Chrome (Incognito Mode)
Click the More (⋮) icon at the top-right corner of the browser.
Select New Incognito Window.
A new Incognito window opens.
Mozilla Firefox (Private Window)
1. Click the menu 
option at the top-right corner of the browser.
2. Select New Private Window.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.