In some cases, users may notice that scheduled reports or alert notification emails are not received from HP WXP Collaboration application. This can occur even though the reports or alerts are configured correctly in the platform.
Email delivery issues can occur when the email service provider detects repeated delivery failures to one or more recipient addresses within your organisation. These failures may be caused by invalid email addresses, former employees (leavers), inactive mailboxes, or incorrect distribution lists.
Recommended Actions
To help resolve this issue, review and maintain the list of email recipients configured for alerts and reports:
Review all recipient email addresses associated with the alert or report.
Remove any invalid or outdated addresses, including users who have left the organisation or incorrect distribution lists.
After updating the recipient list, manually run the report to verify whether the email is delivered successfully.
For further verification, temporarily add an external email address (for example, a personal email address) to the alert or report recipients.
Check whether the email is delivered to the external address. If it is received, this confirms that the platform has successfully sent the email and that the issue is likely related to the internal recipient addresses.
Maintaining accurate and up-to-date recipient email lists for alerts and reports is essential. Email delivery failures caused by recipient-related issues, such as invalid or unreachable addresses, are outside the control of WXP Collaboration.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.