Introduction
The Users module in the HP Workforce Experience Platform (WXP) supports effective user management. In WXP, the term users refers to members of the IT Administration team responsible for managing and monitoring technology solutions provided to employees in your organization.
The platform supports two types of users:
| User Type | Description |
|---|---|
| Enrollment Users | Accounts created during device enrollment using the User Principal Name (UPN) of the logged-in user. These users are automatically assigned the “user” role and do not have access to the platform. |
| IT Admin Users | Users assigned administrative roles, such as Report Admin or Connector Admin. They can access the platform if they have HP IDs. Access permissions depend on their assigned roles. For example: - An IT Admin has full access to the platform. - A Report Admin has limited access to specific sections such as Dashboards and Reports. |
A user account can have one of the following operational statuses:
| Status | Description |
|---|---|
| Inactive | Indicates that a welcome email has been sent, but the user has not yet accepted the invitation or logged in to the platform. |
| Active | Occurs in two cases: - When a device is enrolled and an enrollment user account is automatically created. - When an invited user accepts the welcome email invitation and logs in to the platform. |
Use the user management features to:
- Invite and re-invite new users and assign specific roles based on job responsibilities.
- Manage users
Target Audience
- Primary audience:
- IT administrators and support personnel who add and manage users.
- Secondary audience:
- Internal and external developers who integrate with the platform.
- HP Partners who use the platform to manage their customers.
- Decision-makers, such as Product Managers, Sales teams, and C-suite executives.
Key Features
Some of the core capabilities include:
- Role-Based Access Control (RBAC): Allows IT administrators to assign roles, such as IT Admin, Report Admin, and Connector Admin, based on job responsibilities.
- Group Management: Supports the creation and management of user groups, facilitating better administration and role assignments.
- Admin Communication: Enables IT administrators to send important updates or instructions to users directly through the platform.
- Activity Logs: Tracks and records user actions within the platform, offering a complete audit trail for compliance and security purposes.
Use Cases
Some of the popular use cases include
1. Efficient user onboarding and role assignment
- Scenario: Your company wants to streamline the process of adding new members to the IT administration team and ensure they have the right access from day one.
- Solution: An IT administrator can invite new members and assign them appropriate roles based on their job functions. This ensures each user’s platform access is aligned with their responsibilities.
2. Consistent role-based access control (RBAC)
- Scenario: Your organization wants to ensure that users can only access the data and features necessary for their specific job roles, helping prevent unauthorized access.
- Solution: WXP allows IT administrators to define and assign standard or custom roles based on job functions. This ensures users only access what they need, improving security and compliance across the organization.
Related Resources
For additional information, refer to the following articles:
Contact Us
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