Endpoints List in Admin Portal

The Endpoints list in the Admin Portal shows all video hardware endpoints that were discovered from connected UC infrastructure and/or added manually in WXP Collaboration.

Field descriptions

ID: Unique internal identifier for the endpoint.
Name: Display name of the endpoint.
Host: Clickable IP address that opens the endpoint codec’s admin page.
Model: Identified model of the endpoint.
Firmware: The current version of firmware running on the endpoint.
Aliases: Any SIP, H.323, or E.164 addresses associated with the endpoint.
Monitoring Groups: The Endpoint Monitoring Group the endpoint is assigned to.
Status: “OK” indicates the endpoint is in good standing. See “Endpoint statuses and what they mean” for other statuses.
Status Time: Date and time of the most recent endpoint status update.

Endpoint Statuses

Below are the endpoint statuses and their relevance.

Endpoint Statuses	Description
No credentials	Indicates that no credentials were set in the Monitoring Group. Some endpoints in the group use a different password that must be set manually.
Not responding	Within the last 15 minutes, Endpoint Monitoring could not establish a connection with the endpoint due to one or more of the following: The IP address in the Admin Portal does not match the endpoint’s IP address. SSH is not enabled on the endpoint, or port 22 is blocked between the collector server and the endpoint. Cisco endpoints must have the SSH option AllowPublicKey set to ON. Codec configuration/User Administration is incomplete (for example, no admin password set). The account is set to “Require password change on next user sign-in.”
No messages	Same as “Not responding,” but the inability to connect has exceeded 15 minutes.
Blank	The endpoint is not assigned to a Monitoring Group.
Unsupported	The endpoint model is not supported by the current version of the Data Collector.

Contact Us

For any assistance, Create a support case or email us at support@wxp.hp.com.