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Manually Uninstalling WXP Insights Agent for Windows

  • Updated on Aug 5, 2026
  • Published on Apr 1, 2025
  • 1 minute(s) read
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Introduction

Manual uninstallation may be necessary when automated methods, such as System Center Configuration Manager (SCCM), Group Policy, or bulk removal tools, are not available or applicable. This method is also useful for troubleshooting, device repurposing, or when offboarding individual systems from WXP Insights services.

This article provides step-by-step guide to uninstall the WXP Insights agent.

Uninstalling WXP Insights Agent for Windows

To manually uninstall the agent:

  1. Open the uninstall page for your Windows version

    1. For Windows 10, go to Settings and click  Programs > Uninstall a program.

    2. For Windows 11, go to Settings and click Apps > Installed app.

  2. Locate and select WXP Insights, then click Uninstall.

  3. From the Uninstall wizard, click Remove. The wizard will uninstall and unenroll the device from any WXP Insights services it was enrolled in. 

  4. When the dialog displays Uninstall complete, click Close to exit the uninstall wizard.

Note: 

  • If your device has HP Premium or Premium+ Support (previously, Active Care)  and is a G10 model or newer, see Disabling Telemetry for the correct unenrollment procedure and return to follow these uninstallation steps.

  • For the client devices to unenroll successfully, the devices must be connected to the internet. 

Manually Uninstalling WXP Insights Via Uninstallation Script

Manual uninstallation may be necessary when automated methods, such as SCCM, Group Policy, or bulk removal tools, are not available or applicable.

  1. Download the Uninstallation PowerShell script from here.

  2. Extract the uninstall script and be sure the script file is saved to a location accessible by Intune and SCCM.

  3. Refer wxp-insights-uninstall-script.ps1

  4. Ensure an existing application deployment for the agent is created in Intune or SCCM.

For additional information refer to the article - Uninstalling the WXP Insights Agent for Windows using SCCM or Microsoft Intune.

Troubleshooting

Unenrollment Failed Error When Uninstalling: If you receive the “Unenrollment failed” message, ensure that the device is connected to the internet.

Contact Us

For any assistance, create a support case or email support@wxp.hp.com

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