HP Premium and Premium+ Support (formerly, Active Care) is powered by the HP Workforce Experience Platform (WXP). This article offers help for WXP features that are unique to these services.
Disabling Telemetry with Dashboard
HP Premium or Premium+ Support service includes telemetry features that collect PC data to provide proactive support, such as early detection of hardware issues. While this data helps improve service response times and device insights, some organizations may need to disable telemetry to meet internal privacy policies, regulatory requirements, or customer preferences. This article explains how to disable HP Premium or Premium+ Support telemetry on PCs using the HP Workforce Experience Platform or alternative methods, depending on whether you have dashboard access.
To disable HP Premium or Premium+ Support telemetry on PCs:
Log into Workforce Experience Platform.
From the left menu of the platform, click Devices > PCs. The PCs page is displayed.
Method 1 - Individual PCs
To delete one or more PC and disable telemetry:
On the PCs listing page, select one or more PCs by clicking the checkbox next to a Serial number. Additional options are displayed, including the option to Delete.
Click Delete. A dialog box is displayed to delete either the Select Devices or Bulk Upload the devices to be deleted.
Click Selected Devices. In the same dialog box, a Security Code is displayed.
Enter the code in the text box.
Click Delete. The selected devices are deleted.
Deleting the devices will also disable their telemetry.
Note: If you are a partner with your own partner dashboard, you must first select a customer to see their PCs.
Method 2 - Bulk PC list
To delete PCs in bulk and disable their telemetry:
On the PCs listing page, select one PC by clicking the checkbox next to a Serial number. Additional options are displayed, including the option to Delete.
Click Delete. A dialog box is displayed to delete either the Select Devices or Bulk Upload the devices to be deleted.
Click Bulk Upload. In the same dialog box, the option to upload the .csv is displayed.
(Optional) Download the .csv template and add the serial numbers of the devices for which you wish to disable telemetry.
Upload the updated template and enter the Security Code on the page.
Click Delete. The selected devices are deleted.
Note: If you are a partner with your own partner dashboard, you must first select a customer to see their PCs.
The above steps remove the devices from the dashboard. When HP Services Scan checks again for entitlement, it will not identify the PC as eligible for the service and, consequently, will not install the HP Insights Windows agent.
Disabling Telemetry Without Dashboard
If you do not have a dashboard, submit a request to HP: https://admin.hp.com/disable/premiumplus
Once the request is processed, you will be notified. Please allow 2 business days for processing.
Privacy Settings
When disabled using the options above, HP Premium or Premium+ Support telemetry will stop and you will no longer receive predictive alerts of possible hardware issues. However, HP software will remain on the PC and could collect data for HP support so they can help with diagnostics during a support event. If you wish to stop the PC from collecting this data, follow these steps:
Open Windows Search, enter HP Privacy Settings, and run it. Change the first radio button to “No”.
If you cannot find HP Privacy Settings, search for, and run myHP. Find Settings and change the first radio button to "No".
If you cannot find either HP Privacy Settings or myHP.
Open Windows Search, search for the words "Command Prompt".
Choose the "Run as Admin" option.
Copy and paste the following command and press the Enter key: reg add HKLM\SOFTWARE\Policies\HP\Consent /v AllowSupport /d Rejected /f /reg:64