Setting up the LogiSync Collector in the Admin Portal

  • Updated on Nov 13, 2025
  • Published on Nov 13, 2025
  • 2 minute(s) read
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Overview

LogiSync enables centralized monitoring and management of Logitech endpoints through a cloud-based API. This article provides a step-by-step guide for customers to configure a LogiSync collector, including certificate generation, infrastructure setup, and monitoring group creation.

Purpose

Enable secure API integration with LogiSync Cloud.
Collect master data and monitor peripheral status for Logitech endpoints.
Support occupancy and presence data for advanced analytics.

Workflow Diagram

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Step-by-Step Setup

  1. Sign in to LogiSync Portal

Go to https://sync.logitech.com.
Log in using your credentials.

2. Generate API Certificate

Navigate to System → Sync Cloud API.
Click Generate New Certificate:

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Download the certificate and private key (ZIP file).
Store them securely so you can add them in the Admin Portal

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Note your Org ID—this is also required in the Admin Portal
The key next to ACTIVE is the password (which is also required)

3. Enable LogiSync Infrastructure

Go to Infrastructure in the Admin Portal, select Add new Infrastructure, and select Logitech Sync Cloud Portal

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Enable your new LogiSync collector by giving it a name, and for the org id value, enter your org id from the LogiSync Portal
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4. Configure Authorization

Paste the certificate PEM and private key into the authorization fields.
Enter the password/key generated during certificate creation.
Save and validate the configuration.
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5. Set Data Collection Frequency

Master Data: Query hourly.

6. Create Monitoring Groups

Navigate to Monitoring Groups.
Create a group for LogiSync monitoring.
Assign the LogiSync service account (e.g., LogiSync CCA account).
Add endpoints for monitoring.

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7. Validate Presence and Occupancy Data

After 24 hours, you should see occupancy data for your endpoints in Space Insights. If not, you will need to check your devices in the LogiSync portal to verify that occupancy is enabled and if your devices supports this feature.

Additional Notes

Fallback: An On-premise logi collector may still be needed for full data coverage based on your needs.
Teams Integration: MTR monitoring is being retired; its recommended to use LogiSync collector for collecting and monitoring Logi endpoints
API Used: The LogiSync Place API is the main endpoint for master and peripheral data.

FAQs

Q1: What if validation fails?
Check that:

Certificates and keys are correctly pasted.
Org ID matches your account.
LogiSync infrastructure is enabled.

Q2: Can I still use the logi on-premise collector?
Yes, as a fallback if LogiSync does not provide complete data. Logi is continuing to improve data collection via the Sync API
Q3: How do I confirm occupancy data?
Inspect API responses under sensors. If values are zero, verify your device capabilities for occupancy.
Q4: What is the recommended polling frequency?

Master data: Hourly.
Endpoint monitoring: Every 1 minute.

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