Introduction
HP WXP Collaboration defines a “meeting” as a real or virtual place where two or more people join in the same space. Tech Insights Analytics in the WXP Collaboration application shows meeting details by assembling and matching raw call detail records for calls with multiple participants that share a common destination address (such as a VMR) and occur during the same timeframe. In simple terms, a meeting is usually made up of multiple calls and call legs.
The Start Time is the earliest time a participant joined the meeting, and the End Time is the latest time a participant left. Meeting quality is shown based on the “worst-case” quality for any participant. This means the participant with the highest packet loss and/or jitter determines the overall meeting quality. If even one participant experienced poor quality, the meeting quality is displayed as Bad.
In the example below, the meeting Start Time is 10/31/2016 09:39:55, which is when the first participant joined. The End Time is 10/31/2016 10:54:14, which is when the last participant (the second participant) disconnected. The overall quality is shown as “Fair.” Although the first participant had a good experience, the second participant experienced fair quality, which determines the quality displayed for the meeting.
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To help users of WXP Collaboration application identify call quality issues quickly and speed up troubleshooting, all individual call legs that are currently experiencing bad quality can be viewed in the Calls tab in Tech Insights Monitoring. If a call is using VMR or bridge technology, the entire meeting is visible in the Meetings tab. By clicking the meeting nam, you can view additional details including the participants and the quality they are currently experiencing.
For more information on Tech Insights Monitoring, please refer to the article - Tech Insights Monitoring Overview.