With the new Zoom Connector, you can connect your Zoom account using OAuth, with optional support for Zoom QSS.
Zoom QSS is a Zoom offering that allows WXP Collaboration to collect quality metrics for all your Zoom meetings. Before enabling Zoom QSS, contact your Zoom Account Manager to confirm if QSS is enabled on your account.
Add Zoom to WXP Collaboration
1. Go to the WXP Collaboration Admin Portal.
2. In the Infrastructure menu, click New Infrastructure (near the bottom).
3. In the list of infrastructure types, click Zoom.
On the Configuration page, enter a Zoom name and description.
Expand the Zoom Authorization panel and select Click to Authorize to connect your Zoom account.
You will be redirected to the Zoom OAuth page. Log in.
Click Allow to authorize the app.
If the connection is successful, you will return to the WXP Collaboration Admin Portal and see the message: Authorization Status: Success.
Note
You do not need to modify any of the additional settings below the authorization section.
At the top of the page, click Disabled to change it to Enabled and begin data collection.
Configuring QSS (Only available with Zoom Subscription)
Note
Zoom QSS is only available if your Zoom account includes a QSS subscription. If not, skip this section.
To set up QSS, you must create a Webhook Only app in the Zoom App Marketplace.
Step 1: Create the Zoom QSS app
Go to the Zoom App Marketplace and log in.
In the Develop menu, click Build App.
Select Webhook Only App and click Create.
Enter a name for the app. It's recommended to include WXP Collaboration in the name for easier identification.
Complete the required fields, then click Continue.
On the Add Feature page, copy the Secret Token. You will need this in the WXP Collaboration Admin Portal.
Toggle Event Subscriptions to On, then click Add Event Subscriptions.
Step 2: Configure the WXP Collaboration Admin Portal
In the WXP Collaboration Admin Portal, click Zoom Infrastructure.
Scroll down to QSS Settings.
Enable Use Webhooks (QSS).
Paste the QSS Secret copied from Zoom earlier.
Copy the Event Consumer URL from WXP Collaboration.
Click Save.
Step 3: Complete Zoom App configuration
Go back to the Zoom App Marketplace.
Paste the Event Consumer URL into the Event notification endpoint URL.
Click Validate. If validation fails, wait a minute and try again.
Once validation is successful, click Add Events.
In the Meetings section, select the following:
Start Meeting
End Meeting
Participant/Host joined meeting
Participant/Host left meeting
Meeting Sharing Started
Meeting Sharing Ended
In the Webinar section, select:
Start Webinar
End Webinar
Participant/Host joined webinar
Participant/Host left webinar
Webinar Sharing Started
Webinar Sharing Ended
In the QSS section, select:
Meeting Participant QoS
Meeting Participant Advanced Data
Webinar Participant QoS
Webinar Participant Advanced Data
You should now have 16 events selected.
Click Done, then Save, and finally click Continue.
Note:
It may take up to 15 minutes for data to start flowing if real-time processing was not enabled earlier.
Zoom Rooms
Enabling Zoom Rooms for data collection may require adjustments in the Zoom Room name and display name used by your organization in the Zoom admin portal. To enable Zoom Room tracking and matching, please note that all Zoom Room names and display names must be identical. Additionally, all Room Names must be unique.
Once you have completed the steps above, you may want to validate that you are successfully collecting data from your Zoom account. Here are the recommended steps for a healthy Zoom collection:
How to validate a successful data collection from Zoom
Removing the Zoom Connection
If you no longer want to collect Zoom data, follow these steps:
Step 1: Remove Zoom authorization
Go to the WXP Collaboration Admin Portal.
In the Infrastructure menu, click your Zoom Collector to open the edit page.
Scroll to the Zoom Authorization panel and expand it.
Click Remove Authorization.
Close the edit page.
Step 2: Disable and delete the collector
On the Infrastructure dataset page, ensure the Enabled switch is turned off.
(Optional) Click the Delete icon to remove the Zoom collector.
Once removed and disabled, the link between WXP Collaboration and your Zoom account will be disconnected.
Step 3: Uninstall WXP Collaboration from Zoom
Log in to your Zoom Account.
Go to the Zoom App Marketplace.
Click Manage > Installed Apps, or search for the WXP Collaboration app.
Click the WXP Collaboration app.
Click Uninstall.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.