Enabling Zoom Room Support in WXP Collaboration

Introduction

HP WXP Collaboration provides enhanced Zoom support through the Zoom Cloud APIs. This integration enables WXP Collaboration to collect Zoom Room status information and display it within the application.

If your organization uses Zoom Rooms and wants to monitor them in WXP Collaboration, Zoom Room monitoring must be enabled in the Admin Portal of WXP Collaboration application.

Note: You can only view the status of your Zoom Rooms  Live call views and call quality details are not available for Zoom Rooms.

Prerequisites

• You must have WXP Collaboration administrator privileges.

• A Zoom system must already be added in WXP Collaboration.

Enable Zoom Room Monitoring

1. Log in to the WXP Collaboration using administrator credentials.

2. From the left menu of Admin profile, select Infrastructure.

3. Locate the Zoom system or Add one if it does not exist.

4. Click the Edit (pencil) icon for the Zoom system to edit the setting for the system.

5. Expand Zoom Room Monitoring Settings by clicking the down arrow.

   

6. Select the Enable Zoom Room Status Monitoring checkbox.

7. Click Save.

   

8. To validate Zoom Room Data Collection,

   1. Go to Tech Insights Monitoring > Data Sets > Endpoints.

   2. Apply the filter Model contains Zoom Room to view Zoom Rooms.

      

   3. You can also check your Endpoint Dataset in Tech Insights Analytics and select Zoom Room as a model as shown in the screenshot below.

      

      Note: It could take up to 48 hours for the initial data from your Zoom Rooms to make its way into Tech Insights Analytics, due to polling and processing times of your data.

   Contact Us

   For any assistance, create a support case or email support@wxp.hp.com.