The WXP Collaboration Data Collector Support Lifecycle

Introduction

In order to ensure that we are able to offer the latest features to our customers, it is necessary that the WXP Collaboration Data Collector be upgraded when it has reached the end of its supported lifetime.

Policy

WXP Collaboration has adopted a policy of supporting data collector release of the current GA (General Availability) release and two (2) previous GA releases. For example, if the current GA release is at version 4.9.1, then both version 4.8.8 and 4.8.7 will also be supported - older releases will not be supported.

Once a collector has had a GA release, there will be a 30-day grace period for performing any necessary upgrades of collectors that have newly reached end of support.

When a data collector has reached the end of its supported lifetime (as defined above), WXP Collaboration will be unable to assist customers with collection issues until such time as the collector is upgraded to a supported version.

WXP Collaboration Data Collector End of Support Notification

WXP Collaboration will notify customers of a new Tech Insights Data Collector release when logging in to https://my.wxpcollaboration.hp.com/ 

Determining the Version of the Collector you are using

In order to identify the version of the collector in use, please use the WXP Collaboration Administrative Center - once logged in a page similar to the below will be shown:

Note on the top bar there is an item labelled 'WXP Collaboration Collector' - hovering over this will drop down a list of the collectors you are running, and display the version:

Upgrading Your Collector

Instructions on how to upgrade the collector can be found in Upgrading the WXP Collaboration Data Collector.