Introduction
Keeping device information current is crucial for effective device management, reporting, and support within the Workforce Experience Platform (WXP).
This article provides step-by-step information to
This topic outlines the step-by-step process for updating information in customizable fields.
Updating an Individual Device
To update information one device at a time in the HP portal:
Log in to WXP. The Home page is displayed.
In the left menu of WXP, click Devices > PCs. The Devices listing page is displayed.
Click on a device to view the Device details page.
To find the right device, use the search and filter functionalities. Refer to the detailed article - Searching, Filtering, and Exporting Devices.
On the Device details page, the device information is presented across multiple tabs - Overview, Timeline, Health and Protection, Hardware, Network, Software, and Location.
A pencil icon is displayed next to each editable field. Click the pencil icon next to a field that you want to update. A dialog box opens with the field name as the title.
Make the necessary update.
Click Save to proceed. A popup is displayed with a success of failure message.
When the update is successful, the changes reflect in the Device details page.
Updating Multiple Devices Using Import Feature
Use this method to update information on multiple devices using the import function. This is a three-step process.
Step 1: Exporting Devices to a .CSV file
For information on how to export a list of devices, see Exporting a List of Devices.
Log in to WXP. The Home page is displayed.
In the left menu of WXP, click Devices > PCs. The Devices listing page is displayed.
Select one or more devices. When at least one device is selected, the Export option is displayed.
Click Export. A pop message is displayed indicating the export is in progress. Once completed, the exported file can be downloaded from the Notifications.
Download the file from the Notification. The file is saved locally.
Step 2: Updating Devices List
Open the .CSV file downloaded using the Export feature.
In the .CSV file, make the necessary updates to the device details
Then save the .CSV file with an intuitive name.
Step 3. Importing the Updated Devices List
Log in to WXP. The Home page is displayed.
From the left menu, click Devices > PCs. The Devices listing page is displayed, along with the option to Add devices.
Click Add. A dialog box is displayed titled Add Devices.
In the Add Devices dialog box, select Add and Track Physical Assets. The title of the dialog box changes to Add physical assets.
(Optional) Download the template to ensure the format is correct.
In the Add physical assets dialog box, click Upload File.
Upload your file in the recommended format. The Add button becomes active.
Click Add. A pop message is displayed indicating the import is in progress.
When the import is complete, the Devices list is updated with the new values.
Related Resources
For additional information, refer to the following articles:
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