Installing HP Insights Windows Application Using MSI Installer

New
  • Updated on May 1, 2025
  • Published on Apr 2, 2025
  • 2 minute(s) read
  • s
 Prev Next

Introduction

The HP Insights Windows Application (also called Windows Agent) for HP Workforce Experience Platform (WXP) can also be installed using the MSI installer, which is suitable for scripted or enterprise-wide deployments through tools like Microsoft Endpoint Configuration Manager. The MSI package includes the HP Insights Windows Application, but does not automatically install additional components, such as the HP Insights Analytics Agent or supporting dependencies. These must be installed separately to enable complete data collection and reporting.

This article outlines the steps to deploy the Windows Agent for WXP using an MSI Installer.

Note: Do not install the MSI version on devices that are already enrolled using the Setup.exe installer.

Installation Packages

The package applications are as follows:

  1. Minimum supported .NET Framework 4.6.2

  2. Microsoft VC++ redistributable package (x86)

  3. HP Insights Application (HPInsights.msi)

    • Microsoft VC++ redistributable package (x86) is a prerequisite for the Workforce Experience Platform.

  4. Microsoft VC++ redistributable (x64)

  5. HP Insights Analytics - Dependencies (HPInsightsAnalyticsDependencies.msi)

  6. HP Insights Analytics Package (HPInsightsAnalytics.msi)

    • Install the Microsoft VC++ Redistributable package (x64), HP Insights Analytics Dependencies, and HP Insights Application in that order.

Installing these packages in this order prevents the HP Insights Analytics Agent from being downloaded during the initial deployment. The VC++ Redistributable applications are required for the deployment of the agent. However, some devices might have an updated version of these applications and will be suitable for deployment.

The Manager Application will also require the Company PIN (also referred to as CPIN).

To obtain the PIN,

  1. Log in to WXP and click Settings > Preferences.

  2. On the Preferences tab, scroll down the Company PIN section and copy the pin.

Installation package details

The Windows Application (MSI Installer) consists of the following separate installation packages, with each package having its independent version, prerequisites (as visible in the Add or Remove programs on a Windows device), and a Windows Task Scheduler task:

Package Name

Prerequisites

Package Names

Download Package Size (MB)

HP Insights1

  • VC++ Redistributable 14.0.24212.0 (x86)

  • .NET Framework 4.6.1 or backward compatible higher version (Included in Windows 10)

HPInsights.msi

~10

HP Insights Analytics Agent 1

VC++ Redistributable 14.0.24212.0 (x64)

HPTouchPointAnalytics.msi

17

HP Insights Analytics Agent - Dependencies1

None

HPTouchpointAnalyticsDependencies.msi

~12

VC++ Redistributable 14.0.24212.0 (x86) and above 1

Version 14.25.28508.3 included in .zip file.

None

vc_redist.x86.exe

14

VC++ Redistributable 14.0.24212.0 (x64) and above1


Version 14.25.28508.3 included in .zip file 2(cannot be installed on 32-bit OS)

None

vc_redist.x64.exe

~14

1 Included in the HPInsights.zip file.

2 The VC_redist.x64.exe is not required for a 32-bit Windows OS, but it is required for a 64-bit Windows OS

Post-installation details

Once installed, the Windows Agent will populate the data in the devices list with HW/SW inventory. This is in semi-real time which checks every 15 minutes to send updates. If the Agent is uninstalled from the device, the Agent will also attempt to unenroll from the server side (if it has internet). The devices page will be updated immediately once it sees the unenroll alert. The server will keep the device in the list but mark it as Unenrolled.

The HP Insights Analytics Agent will pull info (much more than the Agent) and upload it to the server once a day after installation. The server has a daily job to process the data and populate the dashboard and charts. Hence there is a delay between the dashboard/charts vs. the devices list.

Note: It is not possible to install the HP Insights Analytics Agent - Dependencies package on non-HP manufactured devices, including Virtual Machines. It enables private API calls to get telemetry from the HP HW component. 

Related Resources

For additional information, refer to the following articles:

Contact Us

For any assistance, create a support case or email [email protected]

Related articles