Introduction

The Remediation with AI feature in HP Workforce Experience Platform (WXP) helps IT Administrators move from issue detection to resolution faster. This feature reviews available remediations and recommends the most relevant option as the Best Match. This helps admins decide faster, while they stay fully in control.

Currently, IT admins can access AI-Suggested Remediation only from Alerts. This means recommendations appear when admins are reviewing an issue and deciding how to fix it.

Remediation with AI reads the following to recommend solutions:

• Alert context (issue type, scope, severity)

• Remediations available in HP and admin libraries

• Remediation metadata and applicability

• Explicit admin feedback on suggestions

No remediation is executed without admin’s approval.The AI recommendations are refined over time through:

• Admin feedback on suggestions

• New remediations added to the remediation library

Note: Currently, this feature is only available Pro and Elite plans.

Using Remediation with AI

Alerts are generated when a system threshold or custom threshold is crossed.

To review AI recommendation to remediate alerts:

1. Log in to WXP. The Home page is displayed.

2. From the left menu of WXP,  Click Alerts. The Alerts page is displayed.

3. Click on a specific alert that needs to be remediated. The Alert details page is displayed.

4. On the Alert details page, click Remediate. The Remediation panel opens, displaying AI Suggestions as the default tab.

5. Within the AI Suggestions tab:

   • The Best Match remediation is displayed first.

   • Additional suggested remediations are listed below the Best Match.

   

6. After selecting a remediation, follow the guided steps to run a script or apply a policy.

7. On the Review page, admins can adjust details before execution:

   • Edit targeted devices or groups

   • Modify parameters (for Scripts)

   • Choose execution timing

     • Run now

     • Run at scheduled time

   Note:

   • Scripts can be applied to either the selected devices or manual groups. Policies must be assigned to group(s).

   • Run at scheduled time is currently available only for group deployments, not selected device deployments.

Once confirmed, the remediation is executed as configured.

Note: Admins can also manually select a specific remediation by clicking on the various tabs in the Remediation panel.

Providing Feedback

Admins can provide feedback on remediation suggestions using a thumbs up or thumbs down.

This feedback helps refine future recommendations.

Enabling and Disabling AI Suggested Remediation

AI Suggestions can be enabled and disabled from the Labs page.

1. From the left menu of WXP, click Labs

2. Open the Remediation with AI page and click the enable or disable.

   1. When Enabled, the AI Suggestions tab appears in the Remediation panel, where admins can find the Best Match and rationale for suggestions.

   2. When Disabled, all remediation options remain available in the Remediation panel, but without the AI suggestions tab.

Script Information Autofill

Enabling Remediation with AI also gives admins access to Script Information Autofill,  a feature that speeds up the onboarding process of a new script. To access this feature:

1. Ensure Remediation with AI is enabled in WXP Labs.

2. Go to the Scripts page and click Add script

3. Upload a new PowerShell Script. AI analyzes it and fills out metadata values, such as name, description, and version number.

4. After adding the script, go to the details page of the new script.

5. Under Parameters, see the message that AI detected parameters.

6. Click Add Parameter.

7. Review for accuracy and click Save.

8. Edit and save the detected parameters shown in the right-side drawer.

Contact Us

For any assistance, create a support case or email support@wxp.hp.com.