Introduction
Partners and Managed Service Providers (MSPs) can use Smart Refresh in HP Workforce Experience Platform (WXP) to provide device lifecycle planning and refresh optimization services to customers.
Smart Refresh provides capabilities, such as device health insights, refresh recommendations, predefined and custom refresh strategies, customer-defined catalogs, and budget-aware planning. Partners can use these capabilities to support recurring advisory, lifecycle optimization, procurement, and device refresh services.
Managed Service Opportunities
Partners can use Smart Refresh to provide the following managed services.
Refresh Advisory Services
Help customers review their device estate and make informed refresh decisions.
Services can include:
Identifying devices that should be replaced immediately.
Prioritizing refresh investments based on business impact.
Aligning refresh decisions with available budgets.
Improving device lifecycle planning and forecasting.
Typical deliverables can include quarterly refresh reviews, executive refresh reports, budget planning recommendations, and device lifecycle assessments.
Lifecycle Optimization Services
Use Smart Refresh data to help customers:
Extend device lifespan where appropriate.
Identify underperforming devices.
Improve asset utilization.
Optimize refresh timing.
These services can support recurring lifecycle management and consulting engagements.
Refresh Planning as a Service
Use predefined and custom refresh strategies to help customers develop structured refresh plans.
Services can include:
Annual refresh planning.
Multi-year refresh roadmaps.
Budget scenario modeling.
Replacement prioritization workshops.
This approach can help customers move from reactive device replacement to planned lifecycle management.
Procurement and Deployment Alignment
Use customer-defined catalogs to align replacement recommendations with:
Approved corporate standards.
Regionally available SKUs.
Procurement requirements.
Deployment policies.
This helps connect device refresh planning with procurement and deployment activities.
Managed Service Tiers
Partners can package Smart Refresh capabilities into progressive service tiers based on customer requirements.
Service Tier | Example Services |
|---|---|
Lifecycle Essentials | Device health visibility, refresh reporting, device replacement recommendations, and quarterly refresh reviews |
Lifecycle Advisory | Refresh strategy creation, budget planning support, executive reporting, and refresh roadmap development |
Lifecycle Pro | Refresh execution support, procurement coordination, deployment planning, and device transition management |
Lifecycle Enterprise | Global refresh governance, multi-country planning, executive lifecycle reporting, and continuous optimization services |
Customer Benefits
Using Smart Refresh through a managed service provider can help customers:
Make more accurate refresh decisions.
Reduce device-related productivity loss.
Improve budget predictability.
Improve hardware lifecycle management.
Reduce operational overhead for internal IT teams.
Use data to support refresh planning at scale.
Partner Benefits
Smart Refresh can help partners build recurring lifecycle management services and maintain ongoing customer engagement.
These services can also create opportunities related to:
Hardware refresh.
Device deployment.
Managed services.
Digital workplace initiatives.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.