Overview of Smart Refresh

Introduction

Smart Refresh is a feature available in the Labs module of HP Workforce Experience Platform (WXP). It helps IT managers make smarter, data-driven decisions about replacing aging or underperforming PCs. It evaluates each device using nine performance indicators and summarizes them in a Refresh Urgency Score.

Smart Refresh guides you through three key steps:

1. Identify: Each device receives a Refresh Urgency Score based on 9 key metrics. This helps you find devices that may soon affect productivity.
2. Categorize: An AI model groups devices into hardware and software personas based on real usage patterns. These personas can help you choose the right type of replacement device.
3. Recommend: If you work with an HP Partner, Smart Refresh recommends replacement devices based on:

• The device’s persona
• Your partner's uploaded catalog

Key Features

Some of the key features are as follows:

• AI-Based Persona Modeling: Devices are grouped into software and hardware personas using actual usage data.

• Performance-Driven Recommendations: Replace devices based on performance—not just age—to reduce costs and carbon impact.

• Tailored Suggestions: Get replacement recommendations that match your employees’ needs, not just the “next model.”

Target Audience

This feature is designed for IT decision-makers and anyone involved in the PC refresh process.

Refresh Urgency Score

Metrics Behind the Score

1. CPU Utilization (30-day average)
2. Memory Utilization (30-day average)
3. Disk Utilization (latest reading)
4. OS Crashes (last 7 days)
5. BSODs (last 7 days)
6. Startup Duration (latest reading in minutes)
7. Shutdown Duration (latest reading in minutes)
8. Software Errors for Collaboration Apps (Total errors in the last 7 days)
9. Docking Station Power Status (Last recorded data, Yes/No)

Definition of Personas

Software Personas

• Dormant Users: Users who do not frequently use their device
• Office 365: Users who frequently use office applications, such as Excel and Word
• Power Coder: Users who frequently use developer tools for coding
• Productivity Pro: Users who frequently use productivity software, such as OneNote and Adobe Acrobat
• Remote Worker: Users who typically use their devices remotely
• Healthcare Worker: Users who frequently use medical professional software, such as ICU monitoring and hospital management systems
• Cloud Strategist: Users who use extensive cloud services
• Utility Expert: Users who frequently use utility software, such as WinRAR and System Monitor
• Media Consumer: Users who frequently use media applications, such as video or music players

Hardware Personas:

• CPU-Intensive: Devices that use a lot of CPU
• Storage-Heavy: Devices that use a lot of storage
• Standard Profile: Devices with average usage metrics that match a normal profile
• Moderate Docking/Peripherals heavy: Devices that use a docking station and/or other peripherals frequently
• Long-Session Display: Devices that typically have their displays turned on for a long period of time

Use Cases

1. Limited budget for refresh

• Scenario: You want to replace only a few devices this quarter due to a limited budget. The usual policy of replacing any device over 5 years old isn’t feasible.
• Solution: Using Smart Refresh, identify the lowest-performing devices:
• Filter by device age (For example, 5+ years)
• Prioritize replacements by Refresh Urgency Score

Contact Us

For any assistance, create a support case or email support@wxp.hp.com.