Introduction
Poly Lens is an Add-on feature in HP Workforce Experience (WXP) to enable organizations to connect their WXP tenant with a Poly Lens Cloud tenant. This integration allows IT administrators to streamlined, click-through workflow that opens Poly Lens Cloud in a new browser where you can deploy, remotely monitor, update, and troubleshoot your collaboration devices and rooms inventory, with deeper visibility into performance and health. This helps you stay ahead of issues, simplify day-to-day management, and deliver consistent experiences everywhere your team’s work.
The Poly Lens Add-on in WXP focuses on authorization and seamless navigation, while management of hybrid collaboration spaces, rooms, and devices continues to be performed directly in Poly Lens Cloud. For detailed instructions on onboarding and managing Poly devices, organizing rooms, monitoring device health, and reviewing insights, refer to the Poly Lens Cloud Help.
Prerequisites
Before starting, ensure the following requirements are met:
You must be an IT Admin in the WXP tenant
You have access to either:
An existing Poly Lens account, or
Permission to create a new Poly Lens account
Note:
Only one Poly Lens account (tenant) can be linked to a WXP tenant
Datacenter alignment is required:
A US‑based WXP tenant can only connect to a US‑based Poly Lens account
Cross‑region connections (for example, US to EU) are not supported
Roles and Responsibilities
WXP Role | Mapped Role in Poly Lens Cloud | Access Level in Poly Lens Cloud | Key Capabilities | Notes/Constraints |
|---|---|---|---|---|
WXP IT Admin | Admin | Full administrative access | • Create or link a Poly Lens tenant • Manage Lens tenant settings • Add/remove users in Lens • Full device inventory, room, and account management | When a user is granted WXP IT Admin and is invited to a WXP tenant with the Lens add‑on already enabled, the user is automatically added to the linked Lens tenant with Admin role. Role sync and user creation/update are handled by WXP and Poly Lens authorization flow. |
WXP Report Admin | Guest | Read-Only | • View Poly Lens data exposed through the add‑on • Read‑only access to the linked Lens tenant | Access is automatically granted as Guest when the user joins a WXP tenant with an existing Lens link; no admin or edit permissions are provided |
Other predefined WXP Roles | None | No Access to Lens | • No visibility into Lens tenant • Cannot access or manage the Lens add‑on | Lens add‑on visibility and access are limited to specific WXP roles; no implicit access is granted |
Key Features
Secure tenant-level authorization: The Poly Lens Add-on enables secure authorization between HP Workforce Experience (WXP) and Poly Lens Cloud to ensure controlled and role-based access.
Seamless cross-platform navigation: WXP provides a click-through workflow that opens the connected Poly Lens Cloud tenant in a new browser tab without requiring a separate login when properly authorized.
Role-based access control: WXP IT Admin users receive full administrative access in Poly Lens Cloud, while WXP Report Admin users receive read-only access, and all other predefined WXP roles do not have access to the Add-on.
Centralized hybrid collaboration management: Through Poly Lens Cloud, administrators can deploy collaboration devices, monitor device health and performance, manage rooms and spaces, perform remote troubleshooting, and update firmware and configurations.
Popular Use Cases
Centralize hybrid collaboration device management
Scenario: Your organization wants to manage meeting rooms, collaboration devices, and hybrid spaces from a centralized location.
Solution: Connect the Poly Lens Add-on to WXP to enable seamless navigation to Poly Lens Cloud for device deployment, monitoring, and management.
Streamline tenant access and authorization
Scenario: Your organization wants to simplify administrator access between WXP and Poly Lens without maintaining separate navigation workflows.
Solution: Use the Add-on integration to establish tenant-level authorization and provide controlled, role-based access.
Improve visibility into device health
Scenario: Your organization wants better visibility into collaboration device performance and health across locations.
Solution: Connect Poly Lens to WXP and use Poly Lens Cloud tools to monitor device health, performance metrics, and insights.
Maintain secure role-based access
Scenario: Your organization wants to ensure that only authorized administrators can configure or manage collaboration devices.
Solution: Use WXP role mapping to enforce controlled access levels within Poly Lens Cloud.
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.