Cisco Unified Communications Manager (CUCM) relies on multiple services to support call processing, reporting, and data collection. Disabling certain CUCM services can affect the availability and accuracy of data collected for monitoring and analytics. Understanding how each service contributes to data collection helps ensure correct configuration and avoids validation errors or missing data.
This article explains the impact of disabling specific CUCM services on data collection, in a question-answer format.
In the Set up Cisco Unified Communications Manager (CUCM) using the Admin Portal article, we list the Cisco services required for successful CUCM data collection:
Cisco Call Manager
Cisco CTI Manager
Cisco SOAP – CDRonDemand Service
Cisco CAR Web Service
Cisco AXL Web Service
Impact of Services on Data Collection
Below are the different services and their impact on data collection when enabled or disabled:
Cisco Call Manager
Cisco recommends that you do not run the Call Manager service on a publisher node, especially in a clustered environment.
If you are using WXP Collaboration Collector 4.7.0 or later, the collector can operate without the Call Manager service.
Cisco CTI Manager
Provides real-time information from CUCM, including device registration status.
If this service is off, WXP Collaboration cannot collect this real-time data, and validation will show an error.
If you only need CDR (call detail record) data from CUCM, you can continue to collect CDR data without CTI Manager.
Workaround: Add a Subscriber from which WXP Collaboration can collect real-time data.
Cisco SOAP – CDRonDemand Service
Required for CDR collection.
Cisco CAR Web Service
Required for CDR collection.
Cisco AXL Web Service
Required for CDR collection.
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