Introduction
Cisco Unified Communications Manager (CUCM) validation fails with an error during validation. The HP WXP Collaboration Data Collector is unable to connect to the CTI Manager service on the CUCM device.
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Although the validation fails for the real-time collector, other CUCM services validate successfully. This confirms that the credentials provided for CUCM access are correct.
This issue typically occurs due to one of the following reasons:
The CTI Manager service on the CUCM server is not running.
TLS certificates on the CUCM server were changed, but the CTI Manager service was not restarted afterward.
In both cases, the CTI Manager service is unable to establish a connection with the WXP Collaboration Data Collector.
This article explains how to resolve a CUCM validation failure that affects only the com.vyopta.cucm.realtime.CucmRtCollector component in the WXP Collaboration Data Collector.
Resolution
Restart the CTI Manager service on the CUCM server.
After restarting the service, re-run the validation from the WXP Collaboration Admin Portal.
Further Investigation
Cisco's JTAPI Test Tool (version 10.x) can be used to investigate the connection problem if restarting the service did not resolve the issue. The tool should be run from the same machine running the Vyopta Data Collector and will execute using purely Cisco code.
Should the CTI Manager service be running, there are no network issues preventing connection and the test tool return an error then Cisco should be consulted regarding the cause.
Related Resources
The JTAPI Test Tool and its documentation are available at:
https://developer.cisco.com/site/jtapi/downloads/
Contact Us
For any assistance, create a support case or email support@wxp.hp.com.