Collaboration Experience With Vyopta Integration

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  • Updated on May 12, 2025
  • Published on May 12, 2025
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Introduction

The integration between HP Workforce Experience Platform (WXP) and Vyopta provides real-time visibility into enterprise collaboration tools, such as Microsoft Teams, Zoom, Webex, Poly, and CMS. This integration helps IT teams proactively manage meeting quality, room usage, and endpoint performance. This helps to enhance productivity across hybrid work environments. Vyopta complements WXP’s AI-driven Digital Employee Experience (DEX) capabilities to offer a detailed view of Unified Communication (UC) performance. The Vyopta add-on is available across all WXP tiers.

The Collaboration Experience is structured into four main categories, which helps to identify performance bottlenecks and take corrective actions based on actionable insights:

  • Meeting KPIs: Track metrics, such as total participants, meeting rejoins, failure rates, and issue scores.

  • Meeting Insights by Platform: Visualize average meeting quality across tools like MS Teams, Zoom, and Webex.

  • Meeting Insights by Location and Network: Compare meeting experiences across office vs. remote users, and different networks.

  • Meeting Insights by Device: Detect performance differences across software and hardware endpoints.

The integration fuses WXP's AI-based Digital Employee Experience (DEX) features with Vyopta's collaboration analytics, giving a single, integrated solution for unified communications (UC) infrastructure monitoring and optimized hybrid workspaces. Vyopta can be purchased as an add-on to all WXP levels.

Prerequisites

The user must have IT Admin privileges to be able to connect.

Target Audience

Primary audience:

  • IT administrators and support personnel responsible for integration

  • Partners responsible for collaboration experience.

  • Internal and external developers who integrate with the platform.

Secondary audience: Decision-makers, such as Product Managers, Sales team, and C-suite executives.

Connecting to Vyopta

  1. Log in to WXP. The Home page is displayed.

  2. From the left menu of WXP, click Account > Add-ons. The Add-ons tab is displayed, showing a list of available add-ons.

  3. On the Add-ons tab, click on Collaboration Experience by Vyopta. The Connect option is displayed.

  4. Click Connect. Once connected, the Vyopta add-on status indicates Active.

  5. The connection is now established between WXP and Vyopta.

Viewing Collaboration Score in WXP Dashboard

The Experience Score section in WXP Home page shows the Collaboration score as a sub-metric through Vyopta integration. The Collaboration experience provides insights based on the following KPIs:

  • Meeting quality

  • Participant quality

  • Meeting rejoins

  • Meeting failure

  • Issue score

The scores are color-coded:

  • Green: Indicates a great experience, with a score between 85 to 100.

  • Orange: Indicates a fair experience, with a score between 55–84.

  • Red: Indicates a poor experience, with a score between 0–54.

Hover over a color bar to see the number of participants experiencing the selected quality tier. Click on a color bar to drill down into the Vyopta > Users view for addition information.

Accessing Video Endpoints and Telephone in WXP Dashboard

The Fleet Inventory section of WXP Dashboard shows Video Endpoints and Telephones below on the following metrics:

  • Meeting KPIs

  • Meeting Insights by WXP

  • Meeting Insights by Location and Network

  • Meeting Insights by Device

The Fleet Inventory section displays:

  • Number of video endpoints by vendor (Cisco, Polycom, Logitech, etc.)

  • Distribution of endpoints and phones used for meetings

Clicking on a segment in the donut chart for videos or telephones opens detailed inventory views under Devices > Video Endpoints or Telephones. You can also drill into endpoint-level details via Vyopta.

Accessing Meeting Quality in WXP Dashboard

The Meeting Quality section in Fleet Inventory shows total meeting volume and platform-level quality ratings. This enabling comparison between platforms, such as PEXIP, Cisco Webex, Zoom, Microsoft Teams, and CMS.

Accessing Collaboration Experience Dashboard in Analytics

The Analytics Dashboard > Collaboration Experience provides a centralized view of key meeting and collaboration metrics collected through Vyopta. It helps IT teams monitor call quality, platform usage, network performance, and endpoint reliability across the organization.

To view the dashboard:

  1. From the left menu of WXP, click Analytics.The predefined dashboard are displayed

  2. Click Collaboration Experience dashboard to view the following:

    1. Meeting Summary

    2. Meetings by Platform over Time

    3. Meeting Quality by Platform

    4. Remote Participants Quality of Experience

    5. In-Office/Corporate Network Quality

    6. Bad Quality of Experience by Network

    7. Hardware Endpoint Quality of Experience

    8. Software Endpoint Quality of Experience

    9. Common End User Issues

    10. Bad Quality of Experience by Device

  3. Click on individual widgets in the Collaboration Experience dashboard to open relevant dashboards or datasets in the HP Vyopta portal.

Related Resources

For additional information refer to the following articles:

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