Question
In WXP Collaboration, call details for an endpoint are available in Tech Insights analytics under the datasets section. Sometimes customers require this information to be exported to Excel or CSV to generate specific charts & graphs. To get call details for an endpoint from WXP Collaboration, we need to export the information from Tech Insights Analytics.
Answer
The steps to achieve call details for an endpoint are shown below:
In Tech Insights Analytics, navigate to Datasets -> Endpoints - > Call details tab. Here you can see the call details made on each endpoint. You can select a specified date range and apply filters as necessary.
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Using the drop-down field, you can filter the 'Models' you want to look at. If no model is selected, it means we are displaying the details for every model. When you select a particular model, its details will be displayed.
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If you want to see more details or columns, you can click on Edit in the right corner and select the required fields available in the dropdown.
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Once you have set the filters and selected the required fields, click the arrow in the top-right corner of your page, fill in the required information, and click Send.
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You will receive a report in the format you selected (Excel, CSV, or a report link) via email within a few minutes. Now you can manipulate this data as required.
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