Introduction
The Remote Connect feature of HP Workforce Experience Platform (WXP) enables an authorized IT user to access any device that is managed within WXP.
In addition to the standard WXP requirements, the Remote Connect feature has the following system requirements.
This feature is only available to beta customers with select plans of WXP.
In-Band Remote Connect (Beta)
Device Requirements:
Both the Support Provider and Support Recipient devices must be on Windows 11.
The device of Support Provider, such as IT admin, must have HP Anyware Client 25.10 or later installed. The latest software is available at https://workforceexperience.hp.com/software/
The device of the Support Recipient, such as employees, must have the Remote Connect plugin for the HP Insights agent installed. By default, when Automatic Updates enabled for the HP Insights agent, the Remote Connect plugin installs automatically if your tenant is entitled to the Remote Connect feature, and no further action is required. Only if Automatic Updates are disabled and Custom Updates Control is used, you must ensure that HP Insights Plugin Package 1.0.23.0 or later is configured in the tenant's ring deployment settings. For additional information about Custom Updates Control, please visit Managing Updates for HP Insights Agent.
Network Requirements
Outbound Ports:
Both TCP and UDP protocols must be explicitly allowed for the ports listed in the below table:
Support Provider side:
Destination | Direction | Protocol | Ports |
Brokering | OUT | TCP | 443, 4172 |
Brokering | OUT | UDP | 4172 |
Support Recipient side:
Destination | Direction | Protocol | Ports |
Brokering | OUT | TCP | 443 |
Brokering | OUT | UDP | 55000 |
Note:
Access to the corporate network is not needed for the use of Remote Connect.
If the Support Recipient is outside of the corporate network (at home or in a public network), port requirements above may not be needed, depending on their location.
Access to HP’s Gateway addresses
We recommend opening traffic to all locations where users are located for the best experience, but limiting to only specific regions will not prevent the In-Band Remote Connect feature from functioning.
Region | Location | Region Code | Reserved IP range | |
Asia - India - CentralIndia | Pune | in-pune | 104.211.90.104/29 | |
Asia - India - SouthIndia | Chennai | in-chennai | 104.211.227.24/29 | |
Asia - Japan - JapanEast | Tokyo, Saitama | jp-tokyo | 52.243.61.136/29 | |
Asia - Singapore - SEAsia | Singapore | sg-singapore | 104.215.186.96/29 | |
Europe - NorthEurope | Ireland | ie-dublin | 104.45.93.200/29 | |
Europe - NorwayEast | Oslo | no-oslo | 51.120.91.208/29 | |
Europe - SpainCentral | Madrid | es-madrid | 68.221.64.152/29 | |
Europe - SwedenCentral | Gävle and Sandviken | se-gavle | 20.240.44.96/29 | |
Europe - SwitzerlandNorth | Zürich | ch-zurich | 20.203.143.120/29 | |
SouthAmerica - BrazilSouth | São Paulo State | br-saopaulo | 191.232.196.72/29 | |
US - CentralUS | Iowa | us-iowa | 168.61.219.184/29 | |
US - EastUS | Virginia | us-virginia | 52.142.3.32/29 | |
US - WestUS | California | us-california | 52.190.196.0/29 | |
US - WestUS2 | Washington | us-washington | 13.66.172.8/29, 20.29.253.144/28 | |
US - WestUS3 | Arizona | us-arizona | 20.150.139.80/29 | |
US - SouthCentralUS | Texas | us-texas | 104.215.124.240/29 | |
Contact Us
For any assistance, Create a support case or email us at support@wxp.hp.com.