Introduction
The Sentiment Pulse feature in the Workforce Experience Platform (WXP) offers a predefined survey designed to collect feedback from employees about their overall satisfaction with the technology resources provided to them. The feedback gathered through Sentiment Pulses is used to calculate a Sentiment Score, a numerical measure of employees' overall satisfaction with the technology they use at work. This will help you consistently monitor employee satisfaction, identify trends, and proactively address issues.
This article provides a step-by-step guide to:
Note: Some features mentioned here are available only with select subscription plans.
Creating a Sentiment Pulse
Follow these steps to create a new sentiment pulse:
Log in to your Workforce Experience Platform. The Home page is displayed.
In the left menu, click Pulses. The Pulses page is displayed.
Click Create and select Sentiment Pulse from the dropdown. The Sentiment Pulse page is displayed with a default title and three tabs - Content, Schedule, and Audience.
Use the default Title that is suffixed with the creation date or enter a new title.
(Optional) Ensure the Company logo is correct. If not, use the Settings page to update it.
Using the toggle, you can also turn off the option to display the logo.
(Optional) In the Content tab, review the predefined questions:
Question 1: How satisfied are you with the technology and digital tools you use for your job? Employees can rate it between 1 star to 5 star.
Question 2: What technology issues impact you most? The employees can select one or more options - Primary computer, hardware and accessories, Software and applications, Network connectivity and reliability, Digital security restrictions, IT support, No issues, and Other (please specify).
Question 3: Is there anything you'd like to share about how your technology and tools impact your productivity?
A comment box for additional feedback.
Go to the Scheduling tab, enter the Start date and Start time.
Enter the end date. By default, the Has end date toggle is enabled. This survey is designed to be sent out every six months, turn off the Has end date toggle to ensure it is automatically sent out at this interval.
Go to the Audience tab, select the target audience using one of the following criteria.
Dynamic: Define the audience by using filter criteria based on device or employee properties. For example, you can create a filter where the Field is "Operating system," the Operator is "Equal to," and the Value is "Windows 11 Enterprise". This filter will ensure that only employees using Windows 11 Enterprise are targeted for the survey. You can add multiple filters to gather more focused feedback.
To leverage organizational hierarchy-based filters such as Employee department and Employee office location, set up the Entra ID accounts connector which can be found by navigating to the Integrations page in the left navigation. More information regarding the set-up can be found here.
Static: Define the audience by uploading a CSV file with either email addresses or serial numbers of the devices. For example, to gather feedback from employees who participated in a pilot program, create a CSV file with their email addresses and upload it. This will ensure that only the selected individuals receive the survey.
The CSV can only contain a maximum of 10K records
Entra ID groups: Define the audience by leveraging pre-existing groups in Entra ID. To import your Entra ID groups into our platform go to the Groups page in the left navigation, click Add and select Entra ID. This will walk you through the one-time flow to set up your Entra ID groups connector. More information regarding the set-up can be found here.
All enrolled devices: Define the audience to include all employees who have enrolled devices.
In the Audience tab, use the Reach feature to calculate the estimated number of employees the survey will reach.
Click Publish. A confirmation message is displayed - Are you sure you want to publish <Title of the survey>?
Click Publish.
The survey is now scheduled to run every 6 months, unless an end date is specified.
Note: To ensure continuous data collection, HP recommends staggering multiple Sentiment Pulses with different start dates.
Viewing Results of Sentiment Pulse
To view the results of a Sentiment Pulse:
From the left menu of the platform, go to Pulses. The Pulses page is displayed.
Click on a pulse title to view the following details:
Duration: The Start date, Start Time, and the End date of the survey.
Overview Metrics: The following details are displayed:
Delivered: Indicates the total number of survey invitations that were successfully delivered to the target audience.
Viewed: Shows the number of recipients who have viewed the survey invitation.
Total responses: Indicates the total number recipients who have completed the survey.
Unique responses: The number of unique devices which responded.
Response rate: The percentage of recipients who completed the survey out of the total number of recipients.
Results: Review the feedback for each question of the survey. It provides a visual indicator of the satisfaction levels, pressing issues, and challenges faced by employees.
Note: The Sentiment Score will only populate once a statistically significant number of responses are received.
Ending a Survey Early
To end an existing survey manually:
From the left menu of the Workforce Experience Platform, click Pulses. The Pulses page is displayed.
Click on the title of the survey that you want to end. The survey details page is displayed.
Click End from the top right corner. A confirmation window is displayed - “Are you sure you want to end <title of the survey>?”
Click End to proceed.
The users will no longer receive the specific survey.
Related Resources
For additional information, refer to the following articles:
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