Introduction
The Pulses module in the HP Workforce Experience Platform (WXP) is designed to measure and enhance employee satisfaction with the technology they rely on for daily work. Through targeted surveys, you can collect valuable feedback on how well digital tools and resources meet employee needs. Additionally, the platform includes notification functionality so you can alert employees about scheduled maintenance and outages, ensuring they stay informed and connected. By leveraging these insights and updates, you can continuously improve the overall employee experience.
There are two types of Pulses:
Surveys: Schedule short surveys, to gather employee feedback and understand their experience with the technology solutions provided to them. You can create two types of surveys:
Sentiment Survey: A predefined survey designed to collect quick feedback every six-months.
Custom Survey: A custom survey to gather feedback using multiple-choice questions, rating scales, and open-ended questions.
Notifications: Create custom notifications to promptly alert employees about important events, such as scheduled maintenance or system outages.
Note: Some features mentioned here are available only with select WXP subscription plans.
Target Audience
Primary audience:
IT administrators and support personnel who set up and manage the platform (All roles).
HP Partners who use the platform to manage their customers.
Secondary audience:
Internal and external developers who integrate with the platform.
Decision-makers, such as Product Managers, Sales team, and C-suite executives.
Key Features
All Pulses are automatically saved, allowing you to revisit them later if you're not ready to publish. Additionally, you can duplicate any existing Pulse, saving you time by avoiding the need to re-write content. Pulses appear directly on employees' desktops. This leads to higher visibility and response rates compared to surveys pointing to external links. In addition:
Minimize survey fatigue while still gathering feedback — employees receive a maximum of one Pulse per day.
Boost response rates by avoiding Pulse popups appearing when employees are busy. Pulses will appear at a later time if the employee is in an online meeting, screensharing, running an app in full-screen mode or using focus mode on their device.
Easily define your target audience via the various methods we offer:
Audience filters, such as operating system, device type, or employee office location
Entra ID groups
CSV uploads
All enrolled devices
Employee can snooze a Pulse up to 3 times before they must respond or dismiss it. Snoozing duration options include: 1 hour, 2 hours, 4 hours, 8 hours and 24 hours.
Quickly digest and understand the common themes within feedback by using AI analysis on free text responses.
Free- text responses from Custom and/or Sentiment Pulses are processed by an AI model that identifies the key topics, which are then described in a short paragraph along with labels to highlight the key topics. The labels are displayed in green, red or gray to indicate whether it is positive, negative or neutral in nature.
A minimum of 100 free-text responses is required for the summary to be generated.
Gain valuable insights into Pulse metrics through our comprehensive dashboard offering, containing the following widgets:
Sentiment Score: A numeric score of the overall satisfaction of your employees, with a higher score indicating greater satisfaction.
This score is calculated based on responses from the first question of the Sentiment Pulse - How satisfied are you with the technology and digital tools you use for your job? Each unique answer is then averaged to reach the Sentiment score.
The score of an individual response to the question is calculated as follows:
5 stars: 100
4 stars: 75
3 stars: 50
2 stars: 25
1 star: 0
This data is updated daily.
The Sentiment Score contributes to 40% of the overall Experience Score.
The Sentiment Score will only be generated once a statistically significant number of responses is collected, ensuring the score is not skewed by a limited sample size.
Sentiment Score Over Time: A line graph showing weekly trends based on employee feedback. It displays employee sentiment over a period of three months. A significant drop may indicate there are issues that require immediate attention.
This data is updated daily.
Top Issues Impacting Sentiment: A bar chart highlighting the primary issues affecting your employees' sentiment.
The issues are categorized under specific labels, such as "Software," "Network," and "IT Support," and displays the number of reported issues in each category. This provides an easy visual representation of the number of issues by category.
The responses of the second question of the Sentiment Pulse are used to arrive at the categories and count.
This data is updated daily.
Overview Metrics for Pulses: A summary of your Pulses, showing the number of Live, Scheduled, and Ended Pulses, along with the overall Response Rate. You can monitor the progress of your surveys here. A high response rate suggests that your employees are engaged and actively providing feedback.
This data is updated in real-time.
Use Cases
Some of the common use case include:
Measuring employee satisfaction and gathering feedback on New Initiatives
Scenario: Your organization wants to measure the satisfaction level of employees with the new and existing technology resources offered to them.
Solution: Use Sentiment Pulses to collect periodic feedback on overall satisfaction with the existing technology. Additionally, deploy Custom Pulses to gather targeted feedback on new initiatives. The responses will help your organization gauge the overall employee sentiment, identify areas for improvement, and make necessary adjustments.
Tracking employee sentiment over time
Scenario: Your organization wants to monitor trends in employee sentiment over time to identify patterns and respond proactively to any negative shifts.
Solution: Use the Sentiment Score Over Time graph to track changes in sentiment over specific periods. This allows your organization to quickly address any emerging issues and maintain a positive workplace environment.
Sending a notification
Scenario: Your company wants to announce an upcoming system maintenance to alert all employees.
Solution: Use the Custom Pulse feature to create a notification, providing the necessary details about the scheduled maintenance along with a link to additional resources.
Related Resources
For details on how to create and manage Pulses, refer to the following articles:
Contact Us
For any assistance, create a support case or email `[email protected]`.